RAPIDS & DEERS ID Credentialing Specialist

RoDa Business Solutions; Hooks (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

RoDa Business Solutions in Hooks, TX is seeking a detail‑oriented ID Card Specialist to support military members and eligible civilians. You will issue identification tags, maintain DEERS/RAPIDS, and brief clients on procedures while ensuring compliance with AFI guidelines and security requirements.

The role requires US citizenship, a year of customer service experience, proficiency with Microsoft Office and basic office equipment, and the ability to obtain RAPIDS certification within seven days

Qualifications

• At least one year of experience in a customer service environment, preferably in a Human Resources related position.
• The ability to work at an accelerated pace.
• Obtain a favorable criminal background check and security investigation.
• US Citizen.
• Proficient in English, both written and oral.
• Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
• Proficient in the use of basic office equipment such as computers, copiers, fax machines, scanners.
• Must successfully complete RAPIDS certification within seven business days after being hired.
• Previous CAC or similar Government contract employment experience is a plus.
• Familiarity with the military is desirable.

Responsibilities

• Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients.
• Screens Soldiers, family members and dependents for purpose of visit.
• Briefs Soldiers and family members on policies and procedures.
• Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
• Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
• Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
• Performs routine maintenance on computers and printers, i.e., changes ribbons, adds toner and developer, cleans printers, etc.
• Revises and prints correspondence in the proper format under applicable regulations and guidelines and prepares weekly and monthly reports of work and work activities.

Skills

Customer service

Communication

Ability to work at accelerated pace

Criminal background check

US citizen

Tools

Microsoft Office

Adobe Acrobat 6.0

Internet Explorer 7+

Job description

RoDa Business Solutions in Hooks, TX is seeking a detail‑oriented ID Card Specialist to support military members and eligible civilians. You will issue identification tags, maintain DEERS/RAPIDS, and brief clients on procedures while ensuring compliance with AFI guidelines and security requirements.

The role requires US citizenship, a year of customer service experience, proficiency with Microsoft Office and basic office equipment, and the ability to obtain RAPIDS certification within seven days