Rapid Re-Housing Program Manager

New-England-Center-and-Home-For-Veteran; Boston (MA); On-site; USD 80,000 - 85,000; Full time

Job summary

New England Center and Home for Veterans is seeking an SSVF Rapid Re-Housing Program Manager to lead Stabilization Case Managers in delivering rapid re-housing and stabilization services to Veterans transitioning from homelessness to permanent housing. The role emphasizes Housing First, Harm Reduction, Motivational Interviewing, and Trauma-Informed Care, with team training and process development.

The position primarily serves Boston, MA, with weekly travel to NECHV’s Haverhill, MA office.

Qualifications

• BA in Human Services related field required.
• 4+ years of supervisory experience, required.
• 5+ years’ experience with Veteran population, mental health and substance use disorders, subsidized housing and/or homelessness.
• Understanding of and commitment to Housing First, Harm Reduction, Motivational Interviewing, and Trauma Informed Care.
• Strong case management and housing search and navigation skills and understanding of community-based resources and how to proficiently navigate these resources.
• Excellent customer service skills and the ability to communicate professionally.
• Proficiency with electronic databases and computers.
• Strong crisis intervention skills.
• Flexible self-starter with strong analytical skills.
• Knowledge of military culture (preferred).

Responsibilities

• Supervise a team of Stabilization Case Managers ensuring services align with SSVF grant and agency protocols.
• Coordinate housing search and stabilization services to connect Veterans to permanent housing.
• Oversee caseload assignment and ensure rapid client connection to case managers and health navigators.
• Ensure SSVF training is completed and documented for all staff.
• Train staff on housing search, subsidized housing applications, and landlord communications.
• Coordinate landlord recruitment and maintain a pool for rapid placement.
• Develop expertise in the SSVF Program Guide and ensure adherence by the team.
• Supervise housing inspections and train staff on the process.
• Meet weekly with leadership to review staff performance and caseloads.
• Collaborate to provide housing search, case management, health navigation, and prevention services.
• Review and audit documentation for funding compliance and reporting.
• Prepare for site visits and audits with leadership and various teams.
• Maintain records and databases for reporting outputs and outcomes.
• Assist in crisis situations and provide direct stabilization services as needed.

Skills

Supervisory experience

Veteran population experience

Housing First knowledge

Harm Reduction

Motivational Interviewing

Trauma-Informed Care

Customer service

Crisis intervention

Analytical skills

Database proficiency

Education

BA in Human Services related field

Job description

Position Title: SSVF Rapid Re-Housing Program ManagerDepartment: Human Services DepartmentExemption: ExemptSupervisor: Director of Housing and Stabilization ServicesSupervises: SSVF Stabilization Case ManagersPay Range: $80,000- 85,000Job Summary:Supervise a team of Stabilization Case Managers in the Supportive Services for Veteran Families (SSVF) program to facilitate the provision of rapid re-housing and stabilization services to Veterans transitioning from homelessness into permanent housing. Ensure the best practice service modalities of Housing First, Harm Reduction, Motivational Interviewing and Trauma-Informed Care are adhered to. Coordinate the training needs for the team to ensure compliance with SSVF and agency protocols. Work to strengthen systems and ensure that sound processes and procedures are developed and implemented to ensure successful program outcomes. This position will work primarily from the Boston, MA location, with the expectation of travelling to NECHV’s Haverhill, MA office one day each week.Job Responsibilities:Supervise a team of Stabilization Case Managers ensuring services are in accordance with innovative best practice service modalities; follow the terms and conditions of the SSVF grant and adhere to agency protocols.Ensure services that support rapid entry into permanent housing, stabilization and homelessness prevention services for program participants are provided, coordinating with the NECHV Human Service Department Team, NECHV’s subcontracting agencies and other providers.Oversee the assignment of caseloads along with the SSVF Stabilization Services Program Manager. Ensure that Veterans are quickly connected to their assigned Stabilization Case Manager and Healthcare Navigator (as needed) and that program requirements are adhered to.Ensure the SSVF team complies with all required SSVF training, including during the initial orientation process, and that training participation is documented. Provide training on the housing search and navigation processes, including navigating subsidized housing application processes and landlord communications.Coordinate and streamline landlord recruitment and communication efforts to ensure the SSVF program team members have access to a pool of landlords to facilitate rapid placement into permanent housing.Develop expertise in the SSVF Program Guide and ensure that SSVF team members understand and adhere to this guide.Ensure that housing inspections are thoroughly completed and train team members in the housing inspection process.Meet weekly with the Director of Housing and Stabilization Services to review individual staff performance, caseloads and services provided to Veterans to keep the Director abreast of current issues or concerns.Work closely with the Director of Housing and Stabilization Services and the SSVF Stabilization Services Program Manager to implement systems to ensure that the SSVF team has the resources and tools needed to provide housing search, case management, health navigation, stabilization and homelessness prevention services to individuals who have experienced homelessness, and may struggle with mental health and substance use issues and/or medical conditions, to help them retain their permanent housing placement.Review and audit program documentation, including service notes, Integrated Service Plans and other required SSVF documentation to ensure compliance with funding requirements and program model. Assist with site visit and audit preparation.Coordinate with the Director of Housing and Stabilization Services and the Director of Performance Monitoring and Evaluation to maintain appropriate records and database information for reporting purposes as well as to track program outputs and outcomes.Intervene and/or provide guidance during crisis situations as needed.Provide direct stabilization housing search and case management services as needed.Work collaboratively with the Director of Housing and Stabilization Services and other management staff to ensure the integration of services and reduce programmatic duplication and silos.Attend Program, Department meetings, Boston COC Veterans Work Group, SSVF Regional meetings and trainings.Perform other SSVF duties as assigned.Required Qualifications:BA in Human Services related field required.4+ years of supervisory experience, required.5+ years’ experience with Veteran population, mental health and substance use disorders, subsidized housing and/or homelessness.Understanding of and commitment to Housing First, Harm Reduction, Motivational Interviewing, and Trauma Informed Care.Strong case management and housing search and navigation skills and understanding of community-based resources and how to proficiently navigate these resources.Excellent customer service skills and the ability to communicate professionally.Proficiency with electronic databases and computers.Strong crisis intervention skills.Flexible self-starter with strong analytical skills.Preferred QualificationsKnowledge of military culture.Essential Functions of the Job:Ability to travel in the greater Boston and Merrimack Valley areas and work in the community, as needed.Ability to work comfortably with a multicultural, homeless population experiencing complex challenges.Demonstrate positive communication with Veterans and other team members and collaborators.Strong organization skills and attention to detail.Strong computer, database and electronic recording keeping skills.Ability to maintain professional and personal boundaries.Ability to write clear progress notes and person-centered service/care plans.Strong written and oral communication skills.Ability to work independently and collaboratively with teams, including other NECHV programs and departments.