Ranger - Customer Service

Equity LifeStyle Properties; Willis (TX); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Equity LifeStyle Properties is hiring a Ranger - Customer Service in Willis, Texas. The role involves patrolling campgrounds, enforcing rules, and assisting guests while ensuring safety and security.

The position requires weekend/holiday availability, a high school diploma, and basic computer skills. Benefits include medical/dental/vision, a strong 401(k) match, and paid time off.

Qualifications

• High school diploma or equivalent.
• Basic reading, writing and math; ability to use computer applications.
• Thrives in a collaborative team environment.
• Able to assess situations, use quick judgment and resolve problems diplomatically.
• Exceptional customer service and communications skills with a friendly demeanor.
• Experience in security, law enforcement, or RV environments is a benefit.
• Valid driver’s license, good driving record and current auto insurance.
• Desirable availability for weekends and holidays.

Responsibilities

• Monitor the property and identify potential issues.
• Ensure the property is secured and safe.
• Ensure guests follow resort rules; respond to concerns and contact authorities if needed.
• Check guests at campground gate and validate access.
• Perform routine patrols and inspections of golf carts and rentals.
• Take reservations, check in/out guests and sell day passes.
• Prioritize guest safety and happiness.
• Perform on-call emergency service as required.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High school diploma

Tools

Computer applications

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Ranger - Customer Service in Willis, Texas. STARTING PAY OF $12.48/HR

What you'll do:

The Campground Ranger position may include walking or patrol of the grounds of the campground answering questions, enforcing rules and ensuring the safety of our guests and their belongings. The ideal employee can handle any stressful situation in a calm manner and react accordingly with regards to local, state and federal law.

Your job will include:

• Monitor the property with a keen eye for any property issues or potential problems.
• Ensure that the property is properly secured.
• Ensure that guests comply with resort rules, respond to areas of concern and contact law enforcement if necessary.
• Monitor all incoming guests through the campground gate and validate if access is acceptable.
• Perform routine patrols, golf cart and rental inspections.
• Take camping reservations, check people in and out and sell day passes and items at the store.
• Prioritize guest safety and happiness.
• Performs on-call emergency service as required.
• Performs other duties as assigned.

Skills & experience you need:

• High school diploma or equivalent.
• Basic reading, writing and math skills and the ability to use computer applications.
• Ability to thrive in a collaborative team environment.
• Ability to assess a situation, use quick and reasonable judgment and resolve problems diplomatically.
• Exceptional customer service and communications skills and a friendly demeanor.
• Experience working in security and/or law enforcement, and/or working in an RV environment, is a benefit.
• Valid driver’s license, good driving record and current auto insurance.
• Ability to working weekends and holidays on a regular basis.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including:

• medical, dental, and vision plans,
• a generous 401(k) employer match,
• and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America. Our appealing properties, located in the most desirable regions of the country, offer a variety of homes and camping options to meet a wide range of customers' needs. ELS has a strong national presence with more than 400 communities and resorts in 32 states and British Columbia and a team of more than 4000 employees.