Customer Service Ranger

MHC Property Management, LP; West Tawakoni (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

a generous 401(k) employer match

paid vacations, holidays, and sicktime

Job summary

Equity LifeStyle Properties is hiring a Customer Service Ranger in Point, Texas. The role focuses on greeting guests, processing campground checks-ins, patrolling the property, and enforcing rules to ensure safety and satisfaction.

The ideal candidate will have strong customer service, communication, and problem-solving skills, plus the ability to work in a team and handle stressful situations calmly.

Qualifications

• High school diploma or equivalent.
• Basic reading, writing and math skills and the ability to use computer applications.
• Ability to thrive in a collaborative team environment.
• Ability to assess a situation, use quick and reasonable judgment and resolve problems diplomatically.
• Exceptional customer service and communications skills and a friendly demeanor.
• Experience working in security and/or law enforcement, and/or working in an RV environment, is a benefit.
• Valid driver's license, good driving record and current auto insurance.
• Ability to work shift work, weekends, holidays and on-call on a regular basis.

Responsibilities

• Greet customers and guests upon arrival and process check-ins to campground and cabins.
• Patrol the grounds and respond to questions while enforcing resort rules.
• Ensure safety of customers and belongings and contact authorities if needed.
• Monitor campground gate and validate access for incoming guests.
• Perform routine patrols, golf cart and rental inspections.
• Take camping reservations, check people in and out and sell day passes and store items.
• Prioritize guest safety and happiness.
• Handle other duties as assigned.

Skills

Customer service

Communication

Teamwork

Problem solving

Computer basics

Education

High school diploma or equivalent

Tools

Computer applications

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Customer Service Ranger in Point, Texas.

Job Summary:

Are you passionate about making a positive difference in customer's lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution?

What you'll do:

The Customer Service Ranger position includes greeting customers and guests upon arrival, processing check-ins to the campground and cabins, patrol of the grounds, answering questions, enforcing rules and ensuring the safety of our customers and their belongings. The ideal employee can handle any stressful situation in a calm manner and react accordingly with regards to local, state and federal law.

• Monitor the property with a keen eye for any property issues or potential problems.
• Ensure that the property is properly secured.
• Ensure that guests comply with resort rules, respond to areas of concern and contact law enforcement if necessary.
• Monitor all incoming guests through the campground gate and validate if access is acceptable.
• Perform routine patrols, golf cart and rental inspections.
• Take camping reservations, check people in and out and sell day passes and items at the store.
• Prioritize guest safety and happiness.
• And other duties and responsibilities as may be assigned.

Skills & experience you need:

• High school diploma or equivalent.
• Basic reading, writing and math skills and the ability to use computer applications.
• Ability to thrive in a collaborative team environment.
• Ability to assess a situation, use quick and reasonable judgment and resolve problems diplomatically.
• Exceptional customer service and communications skills and a friendly demeanor.
• Experience working in security and/or law enforcement, and/or working in an RV environment, is a benefit.
• Valid driver's license, good driving record and current auto insurance.
• Ability to work shift work, weekends, holidays and on-call on a regular basis.

Benefits:

• medical, dental, and vision plans
• a generous 401(k) employer match
• paid vacations, holidays, and sick time

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America. Our appealing properties, located in the most desirable regions of the country, offer a variety of homes and camping options to meet a wide range of customers' needs. ELS has a strong national presence with more than 400 communities and resorts in 32 states and British Columbia and a team of more than 4000 employees.