Ranch Hand (Guest Services / Bellperson)

Auberge; Napa (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A luxury resort in Napa is seeking a Bellman to enhance guests' arrival experiences. Responsibilities include transporting luggage, greeting guests warmly, and managing requests efficiently. Candidates should have hospitality experience and a flexible schedule. Join a dynamic team committed to providing luxurious experiences in a remarkable setting.

Qualifications

• A minimum of one-year experience in the hospitality industry.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Valid License to operate a motor vehicle.

Responsibilities

• Assist guests with the transportation of luggage to and from their rooms.
• Provide a warm and welcoming greeting to guests upon arrival.
• Arrange for transportation services, such as taxis or shuttles.
• Receive and deliver packages, mail, and other items for guests.
• Act as a communication link between guests and hotel departments.

Skills

Hospitality experience

Customer service

Job description

About Stanly Ranch, Auberge Collection

Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley’s wine-growing region with access to both Napa and Sonoma, the resort will include 135 airy, cottage guestrooms, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains. Stanly Ranch offers a rare ownership opportunity consisting of a limited collection of 3–6-bedroom Vineyard Homes and furnished 2-bedroom Villas. The resort will feature Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences. Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination, capturing the casual, honest luxury of culture and cultivation.

Embark on a dynamic role as a Bellman, where your warmth and efficiency will be the first and last impression for our guests. As the ambassador of hospitality, you'll go beyond transporting luggage, creating a welcoming atmosphere and ensuring a smooth transition into the exceptional experiences that await them.

Responsibilities

• Assist guests with the transportation of luggage to and from their rooms, ensuring a seamless and efficient process.
• Provide a warm and welcoming greeting to guests upon arrival, creating a positive first impression and offering assistance as needed.
• Arrange for transportation services, such as taxis or shuttles, and provide information on local attractions, dining options, and other amenities.
• Receive and deliver packages, mail, and other items for guests, ensuring secure and timely handling.
• Act as a communication link between guests and various hotel departments, facilitating requests and ensuring effective coordination of services.
• Hourly Rate: $18.00

Qualifications

• A minimum of one-year experience in the hospitality industry
• Ability to work a flexible schedule, including weekends and holidays, according to department needs
• Valid License to operate a motor vehicle

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.