Ramp & Customer Service Agent

Alaska Airlines, Inc.; Fresno (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Free stand‑by travel privileges

Comprehensive well‑being programs

Generous 401k match

Annual bonus plans

Generous holiday and paid time off

Job summary

Horizon Air is seeking a Ramp & Customer Service Agent to support above and below wing operations with a focus on guest interactions and efficient ramp handling.

You will assist guests, manage baggage, check-in and boarding, while working outdoors in all weather. The role requires physical tasks, safety awareness, and a flexible schedule including nights and weekends.

Qualifications

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.
• Preferred: A minimum of 1 year of customer service or community service experience.

Responsibilities

• The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
• Assist guests with travel needs in a fast-paced environment including baggage, check-in, tickets and boarding.
• Work outdoors in all weather while performing below wing duties like transporting baggage and cargo, loading cargo, aircraft marshaling and pushback.
• Performs aircraft grooming and security searches.
• Perform boarding and gate duties and manage standby and upgrade requests.
• Process and secure guest luggage and maintain luggage claims.
• Loads and offloads luggage and cargo using conveyor belts.
• May be assigned to duties of varying capacities to ensure guest satisfaction.
• Performs other duties as assigned.

Skills

Communication skills

Multi-tasking

Driver's license

Reservation system

Typing 25 WPM

Lift 50 pounds

Stand for long periods

Bend/stoop/reach

Basic math

Flexible schedule

Paid training travel

USPS Certification

Airport security clearance

English proficiency

HS diploma or equivalent

18+ years

Authorized to work in US

Education

High school diploma or equivalent

Tools

Reservation system

Job description

Company

Horizon Air

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary

The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.

Key Duties

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
• Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
• Performs aircraft grooming and security searches.
• Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
• Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayedandpilferage.
• Loads and offloads luggage and cargo with the use of conveyor belts.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Performs other duties as assigned.

Job-Specific Experience, Education & Skills

Required

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule includingnights,weekends and holidays.
• Ability to participate in paid trainingthat may require overnight travel.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred:

• A minimum of 1 year of customer service or community service experience.

Day in the Life

To preview a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

USD $19.37/Hr.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well‑being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.