Ramp Captain

Evolution Parking & Guest Services; Costa Mesa (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading valet service provider is seeking a Valet Supervisor in Costa Mesa, California. This role is crucial for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service. Responsibilities include establishing strong guest relationships, conducting payroll, hiring and training staff, and managing daily operations. The ideal candidate will display leadership, maintain high customer service standards, and support the overall goals of the guest services team.

Qualifications

• Ability to manage day-to-day operations effectively.
• Strong leadership skills to enhance team performance.
• Experience in customer service and hospitality.

Responsibilities

• Establish positive guest relationships through consistent delivery of customer service.
• Conduct payroll and revenue reconciliation.
• Supervise valet operations and resolve issues.

Skills

Customer service

Leadership

Communication

Job description

About Our Company

Evolution Parking & Guest Services is America’s exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided attention.

There is a distinction between customer service and guest hospitality. We understand this and have established a company philosophy and operational platform with an unprecedented focus on talent selection, guest service training and quality performance.

The Valet Supervisor will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expectations. This includes responding quickly to customers' requests, providing caring interactions with all guests, leadership to other Valet staff and overall support to the Guest Service Manager.

Responsibilities

• Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
• Greet guests in a professional and friendly demeanor upon arrival and departure.
• Conduct Payroll for your site as well as revenue reconciliation.
• Hire and train new Valet staff members.
• Manage day to day operations.
• Deliver Forbes Travel Guide arrival and departure standards.
• Ensure valet attendants provide the highest level of customer service.
• Provide strong leadership and lead by example to enhance the team’s performance.
• Monitor and maintain efficient traffic flow throughout the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
• Retrieve and park vehicles in designated areas cautiously.
• Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
• Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location.
• Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
• Adhere to site specific safety and security procedures.
• Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles and urns.
• Ensure all keys are properly stowed in the key box.
• Report all accidents, incidents observed, potential hazard, and safety concerns to Guest Services Manager immediately.