Ramp Agent (Customer Service Agent) - MEM

Delta Air Lines, Inc.; Memphis (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking airline as a Ramp Agent, where every role is vital in ensuring cargo is transported safely and on time. This entry-level position offers the chance to work in a dynamic environment, handling baggage and cargo while operating essential ground equipment. With a focus on safety and efficiency, you will be part of a team that values mentorship and career growth. Embrace the physical challenges of the role, from lifting heavy loads to working in various weather conditions, all while receiving competitive pay and opportunities for regular increases. If you are ready to take on a rewarding career in the aviation industry, this is the perfect opportunity for you.

Qualifications

• Entry-level position requiring physical stamina and attention to detail.
• Mentorship available for career advancement.

Responsibilities

• Safely lift, load, unload, and transport baggage and cargo.
• Operate ground equipment and ensure timely connections.

Skills

Physical stamina

Attention to detail

Safety-conscious behavior

Education

High School Diploma or equivalent

Tools

Baggage scanners

Ground equipment (tugs, belt loaders)

Job description

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure our customer's baggage and cargo arrive safely and on time. This position is an entry-level position. Our leaders provide mentorship to help advance your career!

Work tasks are physical and include bending, lifting, standing, and walking. Work tasks are repetitive, such as loading and stacking bags weighing up to 50-70 pounds. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow). We practice safety-conscious behaviors in all operational processes and procedures. Some of your daily tasks include:

1. Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions.
2. Safeguard cargo, baggage, and mail from damage, loss, and weather.
3. Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
4. Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.

The starting pay is $19.00 per hour. Additional pay increases occur regularly through 10.5 years.