Ramp Agent (Customer Service Agent) - GRR

Delta Air Lines, Inc.; Grand Rapids (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated Ramp Agents to ensure timely and safe transport of baggage and cargo. This entry-level position offers the chance to work in a dynamic environment while providing essential services that enhance the travel experience. With a commitment to safety and teamwork, you will engage in physically demanding tasks that require lifting and operating ground equipment. Join a company that values its employees and offers competitive pay, comprehensive benefits, and opportunities for career advancement. Embrace the chance to grow your career while contributing to a mission of excellence in air travel.

Benefits

401(k) with company contributions

Paid vacation and personal time

Paid parental leave

Comprehensive health benefits

Flight privileges for employees

Career development programs

Holistic wellbeing programs

Access to discounts and savings

Qualifications

• Must prioritize safety and security of self and others.
• Proficiency in English is required.

Responsibilities

• Safely lift and transport baggage and cargo.
• Operate ground equipment and baggage scanners.

Skills

Safety Awareness

Physical Strength

Teamwork

Customer Service

Education

High School Diploma or GED

Tools

Baggage Scanners

Ground Equipment (Tugs, Belt Loaders)

Job description

How you'll help us Keep Climbing (overview & key responsibilities)

Internal Movement Eligibility:

Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure our customer's baggage and cargo arrive safely and on time. This position is an entry-level position. Our leaders provide mentorship to help advance your career!

Watch this job preview (https://www.youtube.com/watch?v=wA4kjwakMJs) to learn more about benefits and responsibilities of this career opportunity at Delta.

Work tasks are physical and include bending, lifting, standing, and walking. Work tasks are repetitive, such as loading and stacking bags weighing up to 50-70 pounds. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow). We practice safety-conscious behaviors in all operational processes and procedures. Some of your daily tasks include:

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions.

• Safeguard Cargo, baggage, and mail from damage, loss, and weather.

• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.

• Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.

What you need to succeed (minimum qualifications)

• Consistently prioritizes safety and security of self, others, and personal data.

• Embrace diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

• Have a valid driver’s license.

• Proficiency in English.

• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video. (https://www.youtube.com/watch?v=dn2K_aAhQUY)

• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.

• Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.

What will give you a competitive edge (preferred qualifications)

• N/A

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.

• 401(k) with generous company contributions up to 9%.

• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).

• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.

• 10 paid holidays per calendar year.

• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.

• Non-birthing parents are eligible for 2-weeks of paid parental leave.

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

• Domestic and International space-available flight privileges for employees and eligible family members.

• Career development programs to achieve your long-term career goals.

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

• Recognition rewards and awards through the platform Unstoppable Together.

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

Starting pay: $19.00 per hour

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here