Ralph Lauren Assistant Manager

Ralph Lauren; Edina (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

Ralph Lauren in Edina, MN seeks an experienced Store Leader to drive a memorable shopping experience while maximizing revenue and profit. You will lead the sales floor, coach staff, and partner with the General Manager to guide store performance and culture.

Responsibilities include achieving sales and margin goals, recruiting and developing staff, and coordinating with buying teams on high-potential items and promotions. Strong communication is essential.

Qualifications

• Strong verbal and written communication skills.
• Ability to guide teams toward goals with motivation and development.
• Proven experience in driving sales and profits in a retail setting.
• Experience supervising and mentoring staff to meet targets.
• Comfort with using standard office software (Word/Excel/PowerPoint/Outlook).

Responsibilities

• Responsible for sales and profit performance in the store or department.
• Ensure that sales and margin goals are met and assist in budget monitoring.
• Set individual sales goals for associates and supervise staff.
• Maintain a welcoming environment that drives customer traffic and loyalty.
• Coach staff and implement service standards while upholding policies.
• Provide feedback to buying/allocation teams on high-potential items.
• Lead visual presentation and loss prevention initiatives.
• Recruit, supervise, and develop staff; fill open roles promptly.
• Collaborate with senior management on promotions and strategy.

Skills

Leadership

Sales management

Customer service

Negotiation

Communication

Tools

Word

Excel

PowerPoint

Outlook

Job description

Position Overview

To ensure a consistently memorable customer shopping experience while generating meaningful revenue and positive operating profit for their store. Lead the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our company culture. Partner with General Manager to learn the role of a leader and positively influence the store team.

Essential Duties & Responsibilities

• Responsible for sales and profit performance in assigned store or department.
• Ensure that sales and margin goals are met. Work with General Manager/Department Manager to develop operating budgets and monitor performance.
• Establish individual sales goals for associates and supervise sales staff to maximize sales and profit performance.
• Maintains a welcoming environment that generates customer traffic and builds loyalty by exceeding customer's expectations.
• Coach and mentor staff to implement initiatives that support exceptional customer service standards. Uphold company policies and the Ralph Lauren Formal Counseling process.
• Provide continual feedback to the buying and allocation teams to identify items and merchandise classifications of high sales and profit potential.
• Responsible for the execution of visual presentation initiatives that support merchandise presentation and maintenance of an in-store environment, consistent with Ralph Lauren's desired image and character.
• Responsible for the establishment and implementation of both new and existing loss prevention procedures to support shrink reduction and all asset protection procedures.
• Responsible for the recruitment, supervision, and development of staff. Ensure open roles are filled timely. Create programs to motivate personnel to build unit sales and volume of transactions.
• Work with the Senior Management to direct the execution of Ralph Lauren's promotional strategies and programs, assuring that they support sales, marketing and profit objectives at point of sales and in the external marketplace.

Experience, Skills & Knowledge

• Enthusiasm and ability to build and maintain an environment which projects Ralph Lauren's desired elevated image and character.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Analytical skills, business acumen, financial acumen.
• Relevant work experience preferred.
• Computer skills preferred: Word, Excel, PowerPoint, and Outlook.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines.
• Ability to operate the register, stand, move and walk for multiple hours.