Railcar Service CSR: Customer Advocate & Support

Petroleum Service Corporation; Pasadena (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Disability insurance

On-demand pay via Dayforce

Job summary

PSC Group is building out a customer service team and seeks CSRs to be the primary contact for customers. You will interface with internal teams, ensure satisfaction, and drive service excellence in a growing railcar repair division.

Responsibilities include handling inquiries, coordinating accounts, and supporting billing while using PSC systems. A strong candidate has 3–5 years in customer service, good communication, and reliability.

Qualifications

• 3–5 years of customer service experience; railcar industry a plus.
• Must be 18+ years old and legally work in the U.S.
• May require a valid Driver's License and TWIC depending on location.
• Ability to pass drug screen, background check, and medical assessment.

Responsibilities

• Provide front-line customer support via phone and email.
• Coordinate activities for assigned customer accounts and issues.
• Navigate PSC systems for scheduling, billing, and service requests.
• Document billing requirements and AR resolution with customers.
• Communicate service delays and proactive information to customers.

Skills

Customer service

Communication

Problem solving

Time management

MS Office

Tools

CRM software

MS Excel

MS Word

Job description

PSC Group is building out a customer service team and seeks CSRs to be the primary contact for customers. You will interface with internal teams, ensure satisfaction, and drive service excellence in a growing railcar repair division.

Responsibilities include handling inquiries, coordinating accounts, and supporting billing while using PSC systems. A strong candidate has 3–5 years in customer service, good communication, and reliability.