Railcar CSR: Frontline Support | On-Demand Pay

PSC Group; Pasadena (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

401(k) matching

Vacation & holidays

On-Demand Pay

Industry-leading training

Job summary

PSC Group is building out a customer service team for our Railcar Repair Division in Wichita, KS. CSR positions focus on front-line customer communication, proactive issue resolution, and coordination with internal teams to exceed customer expectations.

Ideal candidates have 3–5 years in customer service; railcar industry is a plus. You may need a valid Driver’s License or TWIC. PSC values veteran experience and offers comprehensive benefits.

Qualifications

• 3-5 years in customer service; railcar industry experience a plus.
• Valid Driver’s License and/or TWIC card depending on work location.
• 18+ years old and legally eligible to work in the U.S.
• Must pass a drug screen, physical, and background check.
• PSC is veteran-friendly; prior military experience a plus.

Responsibilities

• Provide frontline customer support and resolve inquiries with timely follow-up.
• Coordinate activities for assigned accounts; address issues and implement solutions.
• Use PSC systems to schedule services, process billing, and handle transactions.
• Ensure SDS is communicated to the appropriate team members.
• Interact with customers by phone and email to provide updates and information.
• Define service priorities with customers and coordinate with SMEs to meet requirements.
• Follow SOPs to streamline front-to-end logistics and invoicing.
• Monitor KPIs and metrics related to customer satisfaction.

Skills

Customer service

Communication skills

Time management

Problem solving

Tools

CRM systems

Microsoft Word

Microsoft Excel

Job description

PSC Group is building out a customer service team for our Railcar Repair Division in Wichita, KS. CSR positions focus on front-line customer communication, proactive issue resolution, and coordination with internal teams to exceed customer expectations.

Ideal candidates have 3–5 years in customer service; railcar industry is a plus. You may need a valid Driver’s License or TWIC. PSC values veteran experience and offers comprehensive benefits.