Rail Operations Quality Lead (On-Call)

King County, WA; Seattle (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Transit pass

Pension plan

Flexible schedules

Career development

Job summary

King County Metro Rail Division invites applications for a leadership role overseeing Rail Supervisors, guiding performance, safety, and service quality. You will drive labor relations, employee development, and compliance with labor agreements while coordinating with Sound Transit and county partners.

The role emphasizes 24/7 on-call readiness during adverse events, ensuring staffing and payroll processes are executed accurately. Based in Seattle area facilities with multi-site responsibilities.

Qualifications

• Minimum 1+ years in public transit management, supervisory or lead roles with strong equity focus.
• Experience leading transit operations, including real-time situations and emergencies.
• Coaching staff toward performance improvements and policy compliance.
• Managing competing priorities and multiple projects efficiently.
• Proficient with MS Office, HASTUS, and Fastfield Forms.

Responsibilities

• Supervise Rail Supervisors and model positive leadership.
• Develop and implement employee performance programs; administer discipline.
• Conduct grievance hearings and resolve grievances.
• Investigate and resolve customer complaints; coordinate with officials and public.
• Apply labor agreements and King County policies consistently.
• Maintain collaborative labor relations and ensure staffing aligns with schedules.
• Oversee payroll/timesheet approvals for direct reports and ensure accuracy.
• Collaborate with Sound Transit, King County Metro, and community partners.

Skills

Public transit management

Staff coaching

Performance management

Grievance handling

Labor relations

Project management

MS Office Suite

HASTUS

Fastfield Forms

Tools

MS Office

HASTUS

Fastfield Forms

Job description

King County Metro Rail Division invites applications for a leadership role overseeing Rail Supervisors, guiding performance, safety, and service quality. You will drive labor relations, employee development, and compliance with labor agreements while coordinating with Sound Transit and county partners.

The role emphasizes 24/7 on-call readiness during adverse events, ensuring staffing and payroll processes are executed accurately. Based in Seattle area facilities with multi-site responsibilities.