Rafters Premium Manager, TD Garden

Delaware North; Boston (MA); On-site; USD 54,000 - 74,000; Full time

Job summary

Delaware North Sportservice is looking for a Rafters Premium Manager at TD Garden in Boston. This role involves overseeing premium food service operations, ensuring top-tier service, and managing staff performance, making it ideal for experienced hospitality professionals seeking their next challenge.

Benefits

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus based on individual and company performance

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional certification reimbursement

Generous friends-and-family discounts at many hotels and resorts

Qualifications

• Minimum of two years’ hospitality management experience in a high-volume setting.
• Experience with inventory, cost control, and purchasing required.
• Financial management accountability and budgeting experience required.

Responsibilities

• Oversee daily operations of premium food service including studio rentals and club concessions.
• Hire, train, and develop food and beverage associates and supervisors.
• Ensure compliance with regulations regarding sale of alcohol, OSHA, payroll, and employment.

Skills

Managerial skills

Team-building skills

Financial management

Data analysis

Inventory control

Job description

The opportunity

Delaware North Sportservice is searching for a Rafters Premium Manager to join our team at TD Garden in Boston, Massachusetts. Our ideal candidate will be an experienced hospitality professional looking for their next challenge overseeing the Rafters operation. This role ensures top-tier service, drives revenue through premium offerings, and manages staff performance to create unforgettable experiences for our elite clientele.

Pay

Minimum – Anticipated Maximum Base Salary: $54,600 - $73,700 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Oversee daily operations of premium food service including studio rentals and club concessions.
• Hire, train and develop food and beverage associates and supervisors of the Rafters department to reach their potential.
• Provide job performance insights to associates; praise good work, offer constructive improvements when required.
• Manage all studio bookings communication in regard to food and beverage needs.
• Ensure operational excellence whilst following company procedures relating to high-quality service standards.
• Follow and maintain safety and sanitation procedures; ensure proper repair and maintenance of foodservice equipment.
• Coordinate with culinary leadership on menu development and ensure event day operations are effective and successful for guests and associates.
• Handle guest relations and monitor adherence to quality assurance standards.Ensure compliance with federal, state, local, and company regulations regarding sale of alcohol, OSHA, payroll, employment, and EEO guidelines.
• Monitor financial performance, including budgeting, labor management, and inventory control.
• Additional responsibilities may be assigned by management.

More about you

• Minimum of two years’ hospitality management experience, preferably in a high-volume setting.
• Strong managerial and leading ability; team-building skills are essential.
• Experience with inventory, cost control, and purchasing required.
• Financial management accountability and budgeting experience required.
• Ability to analyze data and make decisions independently.
• Ability to work evenings, weekends, and holidays.

Shift details

Weekends
Day shift
Evening shift
Holidays
Event based

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.