Radiology Support Technician

1004 Lehigh Valley Hospital; Bethlehem (Northampton County); On-site; USD 32,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) is seeking an entry-level support associate to assist radiology services. You will help with patient registrations, ensure proper orders, and support patient movement and care within the CT Scan department at Muhlenberg site.

The role emphasizes compassionate patient interactions, teamwork, and adherence to safety and departmental procedures. Evening shifts with a Monday–Friday schedule may apply.

Qualifications

• High School Diploma or GED required.
• 18 years or older.
• Less than 1 year in a customer service role is acceptable.
• Demonstrates compassion and positive demeanor with patients and staff.
• Ability to multi-task and organize assignments.
• Basic computer and typing skills.
• Knowledge of medical terminology.
• Able to follow directions and provide accurate reports.
• BLS certification within 30 days (Pennsylvania).

Responsibilities

• Confirms orders and ensures documentation is complete.
• Provides patient care and related activities with a patient/family centered approach.
• Notes findings and communicates with RN or Technologist as needed.
• Uses effective verbal and non-verbal communication with patients and staff.
• Participates in orientation of new staff as requested.
• Maintains accurate information in the system and supports patient care clerically.
• Performs registrations as required.
• Ensures safe movement of patients and supplies within the department.
• Maintains cleanliness and organization of the work area.

Skills

Customer service

Multi-tasking

Communication

Typing

Medical terminology

Basic computer skills

Education

High School Diploma/GED

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

• Performs a variety of support functions to facilitate the delivery of services to radiology patients following the guidelines for radiation safety.
• Delivers a high level of patient care and customer service to promote patient satisfaction.
• Provides other support services, dictated by patient needs, as a care delivery team member.
• Utilizes effective and appropriate communication styles.
• Supports imaging and hospital goals and objectives.

Job Duties

• Confirms physician orders are complete and includes signature, ordered study, reason for test (diagnosis/CPT codes) and obtains missing information prior to treatment.
• Provides care to and related activities for patients using a patient/family centered approach and in accordance with established policies in accordance with established policies and procedures.
• Employs astute observational skills and properly communicates findings, changes, or problems to RN or Technologist.
• Uses effective and appropriate verbal and non-verbal communication styles with patients, significant others, visitors, staff, and professional colleagues.
• Demonstrates team building skills by participating in the orientation of new staff, as assigned.
• Maintains accurate information in the database; performs all clerical/computer functions to support patient care.
• Performs registrations, as required.
• Ensures the safety and efficiency of movement and transportation of patients within and to and from departments.
• Confirms levels of supplies and equipment to meet requirements for patient care and/or specific departments.
• Assumes responsibility for cleanliness and sanitation of the immediate work area and maintains orderliness.

Minimum Qualifications

• High School Diploma/GED
• Must be 18 years or older
• Less than 1 year in a customer service role.
• Ability to display a compassionate, positive, and upbeat disposition in interactions with patients and colleagues.
• Ability to multi-task.
• Basic computer and typing skills.
• Ability to organize and prioritize assignments in the delivery of patient care.
• Knowledge of medical terminology.
• Ability to follow direction and provide accurate reports.
• American Heart Association Basic Life Support - State of Pennsylvania within 30 Days

Physical Demands

• Lift and carry 40-50 lbs.
• Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight.
• Frequent to continuous standing/walking.
• Patient transporters can walk 8-10 miles per shift.
• Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer:

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

https://youtu.be/GD67a9hIXUY

Work Shift: Evening Shift

Address: 2545 Schoenersville Rd

Primary Location: Lehigh Valley Hospital- Muhlenberg

Position Type: Onsite

Union: Not Applicable

Work Schedule: Monday through Friday 3pm-11:30pm. Holiday rotation.

Department: 1004-06124 CT Scan - Muhl

Lehigh Valley Health Network (LVHN) is the region's largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community.

LVHN is honored to be certified as a Great Place to Work. LVHN's culture of trust - and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune - align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN's core values - Compassion, Integrity, Collaboration and Excellence - you will have a rewarding and successful career here.