Radiology Support Associate, Radiology Diagnostic, Full-Time, Days

Marinhealth; Greenbrae Boardwalk (CA); On-site; USD 33,000 - 49,000; Full time

Job summary

MarinHealth is seeking a detail-oriented File Clerk/Receptionist to maintain Radiology files and coordinate scheduling. This role requires proficient data entry and patient interaction at the desk and over the phone within a fast-paced radiology support environment.

The incumbent will use the Radiology Information System and PACS, handle film prep and releases, and collaborate with physicians and hospital staff to ensure accurate patient demographics and timely appointments.

Qualifications

• High school diploma or GED preferred.
• Two years clerical or secretarial experience in a health care setting with computer-based familiarity.
• Demonstrated interpersonal skills to deal effectively and courteously with a diverse group of internal and external visitors and callers.
• Accurate typing at 30 wpm.
• Basic to intermediate skill in word processing.
• Knowledge of medical terminology.
• Ability to learn and operate Radiology Information System and PACS.
• Organize and prioritize multiple tasks amid interruptions.
• Operate standard business machines (PCs, fax, copier).
• Work collaboratively with team members, hospital staff, physicians, and outside agencies.

Responsibilities

• Answers telephones, provides standard information, screens calls, routes to staff, and takes messages.
• Uses Radiology Information System to maintain accurate records as assigned by the department manager.
• Reads or faxes patient reports to attending physicians and other facilities.
• Obtains releases and prepares films for pickup.
• Schedules patients and coordinates registrations with Admitting.
• Greets and directs patients at the reception desk and acts as liaison with technical staff.
• Compiles and forwards HIM paperwork related to procedures.
• Manages scheduling processes and verifies pre-authorizations where applicable.

Skills

Typing 30 wpm

Word processing

Medical terminology

Interpersonal skills

Multitasking

Teamwork

Customer service

Education

High school diploma or GED

Healthcare clerical experience

Tools

Radiology Information System

PACS

MISYS

Magic Web (PACS online system)

Job description

ABOUT MARINHEALTHAre you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.Company:Marin General Hospital dba MarinHealth Medical CenterCompensation Range:$23.70 - $35.55Work Shift:8 Hour (days) (United States of America)Scheduled Weekly Hours:40Job Description Summary:To maintain and retrieve Radiology files and result reports. To provide Radiology receptionist duties at desk and telephone. Performs patient scheduling and completion of all demographic and protocol-specific information necessary for a complete scheduled exam.Job Requirements, Prerequisites and Essential Functions:Job Specifications:Education:High school diploma, GED or equivalent preferred.Experience:Two years clerical or secretarial experience in a health care setting with computer-based familiarity.Prerequisite Skills:Demonstrated interpersonal skills to deal effectively and courteously with a diverse group of internal and external visitors and callersAccurate typing at 30 wpmBasic to intermediate skill in word processingKnowledge of medical terminologyAbility to learn and operate any and all computerized radiology information systemsAbility to organize and prioritize multiple tasks despite frequent interruptionsAbility to operate standard business machines, such as personal computer, fax machines and copierAbility to work collaboratively with team members, hospital staff, physicians, and outside agencies 9. Demonstrated excellent verbal and written communication skills with preference to speaking English, Spanish or other languagesLicense and Certifications:None requiredPrimary Customer Served (Age Specific Criteria):This position is not a patient care position, and as such, this section does not apply.Patient Privacy (HIPAA Compliance):Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description.Duties And Responsibilities:Essential (Not Modifiable)Answers telephones and provides standard information; provides limited screening of telephone calls, routes calls to other staff, and takes messagesAnswers routine questions, provides information and responds to inquiries concerning departmental activities and operations by relating or referring to established policies and procedures; refers visitors to sources of informationUses Radiology Information System as the source for maintaining accurate records required by Department Policy and Procedures. Must be familiar with and utilize the Radiology Information System functions as assigned by the Department manager and/or Information Systems SupervisorParticipates actively in the achievement of organizational and departmental goalsResponsible for assuring patient wait times are minimizedAttends and participates in in-services and staff meetingsMaintains standards of the organization and departmentAbides by hospital policies on attire, work habits and relationshipsObserves confidentiality and decorum in conversation and behavior1Assists in the orientation of new employees.File ClerkUtilizes the PACS system, for retrieving, and printing of studies as requested by physicians, patients, and hospital staff, to the standard of diagnostic quality set by Medical DirectorUpon request, reads or faxes patient reports to attending physicians and other facilitiesObtains releases and prepares films to be picked up by patientCalls other facilities to retrieve films, reports, etc., for our Radiologists or physicians, when necessaryPrepares materials for subpoenas as directedPrepares materials for Tumor Board meetingsActs as a department liaison for physicians needing assistance and/or training for utilization of Magic Web (PACS online system)ReceptionistGreets, directs, and receives patients at reception desk. Coordinates scheduled patient arrival with the appropriate exam-specific staffActs as liaison between patient and technical staffInitiates patient orders in MISYSWorks with Admitting department to facilitate patient registration processAssists Tech CoordinatorCompiles, audits, crosschecks and forwards to HIM paperwork related to patient procedures on a daily basisForwards problem account and account paperwork to the Radiology Supervisor dailySchedulerResponsible for timely, accurate and consistent scheduling of all Radiology patientsStrong working knowledge of overall aspects of the scheduling process as it relates to patient admissions, pre admissions, insurance verification and customer serviceMaintains effective working relationship with external organizations and agencies, as requiredResponsible for creating and organizing new patient files, entering in patients’ prior medical history into database, and maintaining accurate record keeping relative to schedulingContacts patients by phone to verify or change appointmentsResponsible for obtaining diagnoses, blood work, and/or HandP’s from physician orders for radiological and nuclear medicine examsChecks on pre-authorizations from doctors’ offices and patients and prepares for Admitting for next-day paperworkOrganizes the next day’s paperwork, including:Ensuring appointments are accurateProper blood work for CT’s and biopsies is obtainedEnsures all pertinent patient demographics are in MISYSAddressing any errors seen on the scheduleChecks on pre-authorizations from doctors’ offices and/or patientsOrganizes and faxes nuclear medicine schedulePrepares “insurance verification” for the special procedures casesFaxes requests for HandP’s weeklySECONDARY (modifiable)Other duties as assignedAccommodation:Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or [e-mail].C.A.R.E.S. Standards:MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.Health & Immunizations:To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.Compensation:The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.Equal Employment:All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.