Radiology Scheduler (Remote - 10:30am-7pm PST) Royal Health Inc · United States

SquarePeg; New York (NY); Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative firm is seeking dedicated Scheduling Coordinators to join their remote team. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing high call volumes. You'll assist patients in scheduling procedures and ensure all communications are professional and courteous. This position offers the opportunity to work from home, providing you with the flexibility to balance your personal and professional life. If you're passionate about making a difference in healthcare and enjoy working in a supportive team environment, this role is perfect for you.

Benefits

Work from Home

Flexible Hours

Provided Hardware

Supportive Team Environment

Qualifications

• 1+ years of clinical/scheduling experience with a focus on customer service.
• Experience managing multiple phone lines in a virtual environment.

Responsibilities

• Provide superior customer service and manage multiple phone lines.
• Assist patients and referring offices in scheduling procedures.

Skills

Customer Service

Call Center Experience

Scheduling Procedures

Communication Skills

Knowledge of CPT Codes

Confidentiality (HIPAA)

Education

High School Diploma or GED

Tools

Centralized Phone System

Computer Hardware for Remote Work

Job description

Job Overview

Are you interested in pursuing a career that makes a social and sustainability impact in the world while working with a team that truly cares and supports each other to drive client success? Consider Royal Health Inc, a leader in healthcare operations technology. Royal, headquartered in White Plains, NY, provides software and services to the healthcare industry, optimizing engagement in all areas of the exam life cycle. Our leadership team has deep industry expertise in Healthcare, Data Security, Financial Services, and Information Technology. We are customer-centric, supportive, collaborative, and professional.

Work from Home in the United States. Candidates ideally in Pacific or Mountain time zone.

Our Scheduling Coordinators are responsible for scheduling and pre-registering appropriate procedures with callers at any outpatient offices for all modalities over the phone in a friendly and professional manner. Communication with outside offices, provider offices, insurance companies, and patients must be professional and courteous. Schedulers must maintain a professional presence, including being at your desk at home and ready to handle high call volumes. Knowledge of commonly-used concepts, practices, and procedures within the call center/healthcare environment is required. Works under immediate supervision, with the position assuming other responsibilities as assigned by the manager. We provide all hardware to you to work from home.

Responsibilities

• Provide White Glove Service - first impression for patient experience.
• Deliver superior customer service in a virtual teamwork environment while communicating with medical facilities and patients.
• Manage multiple phone lines with high productivity/volume.
• Assist patients in scheduling appropriate procedures, using correct CPT code based on referral.
• Assist referring physician offices in scheduling patients for appropriate procedures.
• Obtain complete and accurate clinical, demographic, and financial information during the scheduling process.
• Provide customers with prep and other appointment instructions.
• Manage and direct calls using a centralized phone system for all Royal Health-affiliated outpatient sites.
• Hiring for 10:30 am-7 pm PST shift M-F.

Qualifications

• Experience managing multiple phone lines, practicing superior customer service in a virtual teamwork environment, and communicating professionally with other medical facilities.
• Maintain confidentiality of all centers and patient information at all times, as required by facility policy and HIPAA guidelines.
• Radiology Scheduling experience required.
• One year or more of clinical/scheduling experience.
• Safe and secure dedicated home office with high-speed internet.
• High School Diploma or GED.
• USA Only.

Additional Information

Extra awesome

• A formal medical terminology class or equivalent medical office experience.