Radiology Scheduler (Remote - 10:30am-7pm central shift) Royal Health Inc · United States

SquarePeg; New York (NY); Remote; USD 10,000 - 60,000; Full time

Job description

Job Overview

Are you interested in pursuing a career that makes a social and sustainability impact in the world while working with a team that truly cares and supports each other to drive client success? Consider Royal Solutions Group, a leader in healthcare operations technology who leads the market in patient and provider experience. Headquartered in White Plains, NY, Royal is a leading provider of software and services to the healthcare industry, delivering a seamless suite of solutions focused on patient, provider, and operational workflows, optimizing engagement in all areas of the exam life cycle. Our leadership team is comprised of technology, business, and clinical operations backgrounds with deep industry expertise in Healthcare, Data Security, Financial Services, and Information Technology. We are customer-centric, supportive, collaborative, and professional.

Work from Home in the United States. Candidates ideally in the Pacific or Mountain time zone.

Our Scheduling Coordinators are responsible for scheduling and pre-registering appropriate procedures with callers at any outpatient offices for all modalities over the phone in a friendly and professional manner. Communication with outside offices, provider offices, insurance companies, and patients must be professional and courteous. Schedulers must maintain a professional presence, including being at your desk at home and ready to handle high call volumes. Knowledge of commonly-used concepts, practices, and procedures within the call center/healthcare environment is essential. This position relies on instructions and pre-established guidelines to perform job functions and works under immediate supervision. The Scheduler position assumes other responsibilities as assigned by the manager. We provide all hardware to you to work from home.

Responsibilities

• White Glove Service - first impression for patient experience.
• Superior customer service in a virtual teamwork environment and communicating with medical facilities and patients.
• Manage multiple phone lines with high productivity/volume.
• Assist patients in scheduling appropriate procedures, using correct CPT codes based on referral.
• Assist referring physician offices in scheduling patients for appropriate procedures.
• Obtain complete and accurate clinical, demographic, and financial information during the scheduling process.
• Provide customers with prep and other appointment instructions.
• Manage and direct calls using a centralized phone system for all Royal Solutions Medical Imaging-affiliated outpatient sites.
• Hiring for 10:30am-7pm central shift M-F.

Qualifications

• Experience managing multiple phone lines, practicing superior customer service in a virtual teamwork environment, and communicating professionally with other medical facilities.
• Maintain confidentiality of all centers and patient information at all times, as required by facility policy and HIPAA guidelines.
• Radiology Scheduling experience required.
• One year or more of clinical/scheduling experience.
• Safe and secure dedicated home office with high-speed internet.
• High School Diploma or GED.
• USA Only.

Additional Information

Extra awesome

• A formal medical terminology class or equivalent medical office experience.