Radiology Receptionist

Hereford Regional Medical Center; Hereford (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Hereford Regional Medical Center is seeking a professional receptionist to greet patients, schedule appointments, register them, and enter data into the computer. The role emphasizes accuracy, confidentiality, and courteous patient service within a hospital setting.

The ideal candidate will communicate effectively in English, handle multi-tasking with time management, and contribute to a respectful, patient-centered environment.

Qualifications

• High School graduate or equivalent.
• Able to communicate effectively in English, both verbally and in writing.
• Maintains patient confidentiality at all times.

Responsibilities

• Greet patients and register them for services.
• Make appointments and schedule in the system.
• Answer telephone and direct inquiries promptly.
• Enter data into the computer and verify information.

Skills

Customer service

Appointment scheduling

Phone answering

Data entry

HIPAA knowledge

Time management

Professionalism

English communication

Education

High School diploma

Tools

MS Office

Job description

Performs duties as receptionist and performs advanced clerical work. Makes appointments and receives and registers patients. Enters data into the computer.
Committed to excellence through continuous improvement of the quality of services offered. Creates and maintains a culture to continuously improve patient and employee satisfaction. And able to perform all other duties assigned.

Demonstrates Competency in the Following Areas:

• Accurately completes client demographic and financial data
• Greets patients in a friendly manner
• Schedules appointments appropriately, putting needs above other duties and insuring that all are treated with respcect and dignity.
• Promptly answers telephone and directs all inquires.
• Calls patients to remind them of the next day appointment
• Verifies with employees and other entities on Worker’s Compensation and liabilities for billing claims
• Scans insurance cards, patient demographics, and HIPPA form.
• Understands and is familiar with basic office equipment
• Able to locate and describe appropriate policies
• Human Resource Policies Procedures
• Attend periodic workshops/seminars to learn changes, and customer service training.
• Practices Time Management
• Assists with gathering data to assist with Performance Improvement Process
• Identifies location of fire alarms and fire extinguishers in area
• Knows appropriate response to codes
• Able to locate MSDS
• Meets the patient’s needs, regardless of whether or not the need is related to “your” specific area, maintaining a positive customer relations atmosphere
• Demonstrates understanding of policies on ethics

Professional Requirements:

• Adheres to dress code, appearance is neat and clean
• Maintains patient confidentiality at all times
• Reports to work on time and as scheduled, completes work within designated time
• Wears identification while on duty, uses computerized punch time system correctly
• Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department

Regulatory Requirements:

• High School graduate or equivalent.

Language Skills:

• Able to communicate effectively in English, both verbally and in writing.