Radiology Receptionist

Mass General Brigham; Boston (MA); On-site; USD 25,000 - 38,000; Full time

Job summary

Mass General Brigham is seeking a radiology receptionist for Brigham and Women’s Faulkner Radiology Department. The role greets patients, checks in arrivals, and updates exam information in Epic while coordinating with radiology staff to minimize delays and maintain patient flow.

Responsibilities include handling calls, transferring requests, and ensuring patient safety with fall risk forms. The position is onsite in Boston with a 40-hour workweek and daytime hours.

Qualifications

• Education: High School Diploma or Equivalent required
• Experience with hospital IT scheduling systems preferred
• Knowledge of I CARE standards; ability to multitask; working knowledge of Microsoft Office

Responsibilities

• Greets patients in a friendly, helpful manner following I CARE standards.
• Enters/updates exam information in Epic and other hospital systems.
• Uses hospital devices to facilitate patient throughput.
• Documents patient fall risk forms upon entry to the department.
• Handles calls and transfers messages as needed from outside providers.
• Maintains a clean waiting area by coordinating with Environmental Services.
• Adapts to workflow changes set by supervisor or manager.
• Communicates effectively with staff and patients in writing and verbally.
• Performs other duties to ensure efficient departmental operation and patient care.

Job description

Site: Brigham and Women’s Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the direct supervision of the Support Services Supervisor, who reports to the Breast Imaging Program Manager, the radiology receptionist greets and “checks in” patients upon arrival to the Department of Radiology. To facilitate patient arrival, the receptionist reviews patient schedules and changes appointment statuses, informs section of patient arrival, and verifies patient demographic data and reason for visit. The radiology receptionist actively communicates with the radiology sections and patients any disruptions to the schedule that would impact the patient experience or influence the timely performance of their test. The receptionist addresses patients needs as needed while in the radiology waiting room.

• Greets patients in a friendly, helpful manner that embodies the I CARE standards.
• Enters/Updates exam information in hospital and department information systems (Epic) for differing radiology exams.
• Utilizes information devices such as MGB PC’s and printing devices, and various applications within Network drives to facilitate patient throughput.
• Documents patient’s fall risk by ensuring the patient fills out fall risk form upon entering the department.
• Assists in communication requests from outside providers by answering and transferring phone calls as needed.
• Assists in maintaining a clean work environment by engaging environmental services as needed to address waiting area deficiencies.
• Adapts to the workflow plan set out by support services supervisor or radiology program manager as necessary to a changing environment.
• Consistently demonstrates effective communication, both written and verbal, with all departmental and hospital staff.
• Performs all other duties as assigned or required to ensure efficient operation of the department and quality patient care.

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience with hospital IT scheduling systems preferred

Knowledge, Skills and Abilities

• Staff adheres to all I C.A.R.E.
• Standards.
• Must be able to multitask and think in a proactive manner.
• Working knowledge of Microsoft Office preferred.

Additional Job Details (if applicable)

Department: Brigham and Women’s Faulkner Radiology

Schedule: Monday-Friday | 40 hours | 8:30 am to 5pm| Onsite

Remote Type

Onsite

Work Location

1133 Centre Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$18.44 - $27.39/Hourly

Grade

SF1003

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

2810 Brigham and Women’s Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviours are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviours that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.