Radio Communications Technician

RiverCom 911 Center (WA); Wenatchee (WA); In loco; USD 39.000 - 55.000; Tempo pieno

Descrizione del lavoro

RiverCom 911 Center (WA) is seeking a Radio Service Technician to ensure reliable two-way communications for its user agencies. The role includes installation, maintenance, testing, and repair of radio systems, consoles, power backup, and related equipment across sites.

The position requires 5+ years in technical installation/maintenance, strong English communication, and ability to travel and work various shifts. A clean driving record is preferred.

Competenze

• Ability to read, understand, and accomplish complex oral and written instructions.
• Must be fluent in English and possess good customer service skills.
• High school diploma or GED required.

Mansioni

• Installation and maintenance of two-way radio equipment for RiverCom user agencies.
• Perform frequency and audio tests; troubleshoot and resolve issues.
• Climb towers to install and repair base stations, repeaters, and antennas.
• Maintain documentation, inventory, and work records; respond to emergencies.
• Provide technical guidance as needed and coordinate with supervisors and vendors.

Conoscenze

Fluent English

Customer service skills

Written and verbal communication

Formazione

High school diploma or GED

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

The position of Radio Service Technician is a full-time, non-exempt position that reports to the Radio Systems Technical Manager.

The Radio Service Technician ensures the availability of two-way communications to all RiverCom user agencies, which may involve origination, design, fabrication, adjustment, repair, and/or replacement of systems, circuits, and components as directed.

The Radio Service Technician is generally responsible for the maintenance of RiverCom’s user communications systems hardware. Responsibilities include, but are not limited to, the repair of existing radio transmitting and receiving equipment, maintenance of backup power systems, console equipment, and other electronic devices. Assist with gathering documentation and management of capital facilities, and associated assets, resources, and related information.

• Assists with the installation of two-way mobile, base station, repeater control, and repeater site radio communications equipment at fixed sites throughout the region.
• Assists with the installation of radio site antenna systems, wireline carrier equipment, emergency power generators, coaxial cable, and ancillary equipment.
• Performs frequency and audio-level tests on radio equipment. Troubleshoots problems and develops solutions.
• Performs routine maintenance, modifications, troubleshooting, alignments, and repair of highly integrated microprocessor-controlled analog conventional radio systems with digital encryption and digital radio systems with digital encryption, base stations, repeater controls, repeaters, two-way mobile and portable radios.
• Locates, diagnoses, and corrects malfunctions occurring in base stations, portables, mobiles, multiplex equipment, auxiliary power equipment, microprocessor-based radio dispatch consoles, pagers, amplifiers, antennas, cables, and electrical systems.
• Maintain and troubleshoot mobile communication systems in vehicles used by the user agencies including police pursuit vehicles, SUVs, light trucks, motorcycles, and various specialty vehicles used for ADAT, K-9, SWAT, Bomb Unit, Executive Protection Unit, and other specialized units.
• Uses conventional and specialized test equipment, hand tools, schematic diagrams, design drawings, manuals, and personal knowledge to modify, troubleshoot, align, and repair electronic equipment.
• Perform critical alignment, complete operational testing, programming, and initial troubleshooting of malfunctioning VHF two-way radio communication systems, antennas, coaxial cables, microprocessor-controlled siren, and emergency lighting systems using electronic test equipment including portable and desktop personal computers, digital multi-meters, and standing wave ratio meters.
• Acts in a quality control capacity to ensure outfitted vehicles comply with Federal Communications Commission regulations and RiverCom 911 standards.
• Makes recommendations as directed to member agencies for improving and maintaining their radios and radio systems in keeping with the goals and objectives of RiverCom.
• Documents and maintains appropriate records for preventative maintenance programs. Updates and maintain inventory systems and necessary databases.
• Creates and updates technical reports, vehicle assignment records, and inventory forms. Opens and closes work orders. Prepares and maintains work records and estimates for materials.
• Provide assistance to the Radio Systems Technical Manager for procurement, improvement, and upgrade of equipment, replacement of repair parts, and cost estimates for associated systems.
• Maintains service parts listing and inventory, radio equipment inventory, and capital inventory related to RiverCom radio systems.
• Prepares and maintains various computer and paper records for radio licensing, systems maintenance and operations, work logs, and programming history.
• Climbs towers to install, troubleshoot, and repair base stations, repeaters, controls, and microwave antennas and transmission lines.
• Drive vehicles as assigned to perform installations, troubleshoot, and repair equipment at locations throughout the state as needed.
• Effectively plans and organizes work, meets deadlines, and completes tasks within prescribed timeframes.
• Conducts work in accordance with RiverCom Administrative Policy and Procedure.
• Adheres to high-level and strict confidentiality standards while maintaining the security of equipment, programs, data, and information, including when dealing with sensitive or protected information.
• Interact with supervisors, customers, and vendors to schedule and perform work. Provide technical guidance and instruction to other agencies, technicians, or vendors. Provide technical instruction in the use and function of all installed equipment issued to user agency personnel and other groups. Clean and prepare turned-in vehicles for reissue.
• Provides leadership and works constructively in group problem-solving situations and as a representative of RiverCom.
• Effectively communicates technical information in both technical and non-technical ways during formal and informal meetings.
• Works a regularly scheduled 40-hour per week schedule, with the ability to extend or adjust work hours on short notice as needed.
• Respond on short notice to RiverCom, user agencies, or other sites to assist with emergent technical problems.
• Works evenings and weekends as may be required for meetings, cut-overs, and emergency recall for essential system problems, failures, significant events, or training.
• At the discretion of the Radio Systems Technical Manager, provides 24/7 callout in response to emergency repair of essential telecommunications and/or electronic communication.
• Performs other duties as assigned.

• Five (5) or more years of experience related to technical installation and maintenance is preferred

• Experience with radio site maintenance is preferred
• Technical maintenance experience at a combined police/fire 911 dispatch center is preferred
• Knowledge of the principles, usage, and limitations of electronic testing equipment preferred
• Knowledge and understanding of computer networks, IP/MPLS, wiring standards, and protocols
• Knowledge of current and anticipated trends and advancements in emergency telecommunications preferred
• Knowledge of radio systems including conventional, trunked, simulcast, and microwave systems preferred
• Knowledge of the principles of analog and digital electronics, microprocessor technology and fiber optic networks, hardware and software preferred
• Radio propagation, transmitter/receiver characteristics, transmitter/receiver combining, microwave theory, telephone systems, and radio receiver voting systems preferred
• Analog and digital audio recording devices, including 24-hour logging recorders and console-mounted instant playback recorders preferred
• Fiber Optic and telephone cable installations, diesel and gasoline standby generators, alternative power sites, battery maintenance, site grounding, exothermic welding, AC power distribution systems, alarm systems, telemetry systems, preferred
• Ability to locate, diagnose, and correct system malfunctions and to perform manual operations related to the repair of complex electronic and mechanical systems, preferred
• Knowledge of CAD systems (Computer-Aided Dispatch), phone systems, paging systems, logging recorder systems, preferred

• Ability to read, understand, and accomplish complex oral and written instructions
• Ability to communicate fluently in English, both verbally and in writing
• High School Diploma or G.E.D
• Good customer service skills
• United States Citizenship or Permanent Resident
• Valid Driver’s License issued by current State of residence
• Skilled in using Microsoft Word and Excel, as well as programs related to communications engineering and technical systems programming
• Experience with and proficient in the use of common shop tools such as hand and power tools
• Have the ability to organize multiple assignments, sometimes of a complex nature involving complex priorities to produce quality work products that are accurate, thorough, and timely
• Ability to construct and implement specialized electronic or mechanical equipment, as needed
• Ability to work independently and with limited supervision
• Ability to travel and work under all types of weather conditions including snowmobile operations, as a helicopter passenger, and as a snowcat passenger
• Ability to attend, successfully pass, and apply required, and professional development training as related to the duties and responsibilities of this position
• Must be substance-free, including prescription drugs that impair cognitive skills, driving ability, or ability to safely operate equipment
• No illegal or addictive drug use for at least three (3) years prior to the date of application, nor use after
• Successfully complete and pass pre-employment testing including a thorough background investigation, credit check, drug and alcohol screening