Racquets operations & Member Services Associate

Norfolk-Yacht-and-Country-Clu; Norfolk (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Norfolk Yacht and Country Club in Norfolk, VA, is seeking a reliable Racquets Attendant to support daily operations across tennis and pickleball facilities. You will open the racquets facility, assist members with reservations and pro shop services, and help maintain courts and equipment.

Responsibilities include grooming Har-Tru courts, addressing facility issues, and ensuring a clean, organized pro shop. The role requires teamwork, customer service, and the ability to work outdoors in varying

Qualifications

• Reliable attendance, punctuality, and strong customer service skills.
• Ability to work independently and as part of a team outdoors in varying weather.
• Basic computer proficiency and willingness to learn maintenance tasks.
• Har-Tru court experience preferred; training provided.

Responsibilities

• Open racquets facility for daily operations.
• Maintain 9 Har-Tru tennis courts and 6 pickleball courts, including grooming, lining, watering, and rolling.
• Maintain water coolers, nets, windscreens, benches, walkways, and court equipment.
• Prepare courts between reservations and address facility issues as needed.
• Assist members with reservations, check-ins, inquiries, and pro shop services.
• Answer phones and support daily racquets, tennis, and pickleball operations.
• Maintain a clean, organized pro shop and facility.
• Assist with club events and tournaments.
• Follow daily procedures, communicate effectively, and work independently to maintain private club standards.

Skills

Reliability

Punctuality

Customer service

Teamwork

Outdoor work

Attention to detail

Independent work

Tools

Basic computer skills

Job description

Description

Responsibilities

• Open racquets facility for daily operations.
• Maintain 9 Har-Tru tennis courts and 6 pickleball courts, including grooming, lining, watering, and rolling.
• Maintain water coolers, nets, windscreens, benches, walkways, and court equipment.
• Prepare courts between reservations and address facility issues as needed.
• Assist members with reservations, check-ins, inquiries, and pro shop services.
• Answer phones and support daily racquets, tennis, and pickleball operations.
• Maintain a clean, organized pro shop and facility.
• Assist with club events and tournaments.
• Follow daily procedures, communicate effectively, and work independently to maintain private club standards.

Qualifications

• Reliable attendance and punctuality.
• Strong work ethic, attention to detail, and customer service skills.
• Ability to work independently and as part of a team.
• Comfortable performing outdoor physical work in varying weather conditions.
• Basic computer proficiency.
• Maintenance, landscaping, hospitality, golf, or private club experience preferred.
• Har-Tru court experience preferred; training provided.