Provides exceptional and complete customer service, while ensuring the security, safety and well-being of the Company's patrons, licensees, employees and assets. Adheres to all Company service and operating standards, and fully complies with federal, state and local regulations.
Responsibilities
- Acts as a service 'ambassador' on property. Demonstrates a high quality of courtesy, helpfulness and professionalism at all times.
- Performs specific security duties in accordance with established procedures, to protect Parx Racing patrons, licensees, employees, facilities, grounds, property and assets.
- Responsible for property access control to the backstretch at specific gates. The Security Officer is required to scan licensees’ Racing Licenses and Vehicle Stickers at the gates and approve/deny entry to individuals.
- Conducts barn/building walks on swing and grave shifts.
- Responds immediately to emergencies to give necessary assistance to patrons, licensees, employees, and to protect the company's assets relative to fire, theft/burglary, assault and other security issues.
- Follows procedures for activities including fire prevention, traffic control, protecting/patrolling the property, and investigations of accidents and suspected criminal activities.
- Participates in testing and implementing emergency procedures, evacuation plans, etc. on a regular basis.
- Works in partnership with the Surveillance Department to ensure protection of patrons, licensees, employees, and company funds and assets.
- Prepares reports as required and directed by Security management.
- Maintains crowd control and traffic flow on and around the property.
- Handles patron/licensee complaints, and solicits the support of a supervisor as necessary.
- Performs all other duties as assigned.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Experience and Skills
- High School Diploma or GED required.
- Excellent customer service skills, and strong teamwork skills.
- Ability to handle stressful, volatile situations with poise and confidence.
- Willing and able to work inside and outside in the elements. Must be able to run, walk, stand, bend, kneel, stretch, push, pull, lift, and carry weight for a full eight (8) hour shift.
- Able to work all shifts, and weekends/holidays/big race days as required.
- Effective communication skills in English, both verbally and through written communications. Knowledgeable of state and local laws and regulations.
Company Benefits
Benefits include (please note that some are reserved for Full Time Team Members only):
- Medical/Dental/Vision after 90 days of continuous full time service
- Paid Time off (Vacation, Sick, Holidays)
- 401K with partial company match (after 6 months of employment – both FT and PT)
- Short and Long Term Disability (after a qualifying period)
- Employee Dining Room
- Free Uniforms and Parking
- Bright Funds Charitable Match program
- Team Member Assistance Fund
- Tuition Reimbursement
- Appreciation and Celebration Events
- Fun Company Swag
This is not a comprehensive list of benefits offered.