R150309 Technical Software Support Lead

Northern Trust; Chicago (IL); On-site; USD 110,000 - 170,000; Full time

Job summary

Northern Trust in Chicago seeks a Technical Software Support Lead to manage L2/L3 production support for Asset Management front-office and trade routing apps. You will coordinate with global teams, analyze complex issues, and implement fixes while ensuring adherence to IT controls and service standards.

The ideal candidate has 7–10 years in financial tech, strong leadership, and deep knowledge of Oracle SQL, Unix/Linux, and cloud technologies. Some after-hours support may be required.

Qualifications

• Seven to ten years of technical experience in financial services is required.
• Strong leadership within a global technology organization.
• Experience supporting asset management front-office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with incident management workflows and escalation procedures.
• Proficiency in Oracle SQL; Unix/Linux; SQL Server; Python; Azure; cloud tech.
• Familiarity with JSON, .NET, and Java is desirable.

Responsibilities

• Provide L2/L3 production support for Asset Management applications.
• Monitor production workflows and apply expert issue resolution.
• Analyze and resolve production incidents; implement code fixes when needed.
• Coordinate with business teams and IT controls; ensure compliance.
• Build relationships with IT and business stakeholders; support escalation.
• Participate in after-hours/on-call coverage for critical incidents.
• Improve supportability through ongoing service improvements.
• Develop knowledge of NT systems and products via available docs.

Skills

Leadership experience

Financial services domain

Incident management

Cross-functional collaboration

Oracle SQL (SQL/PLSQL)

Unix/Linux commands

Microsoft SQL Server

Python

Azure PaaS

Cloud technologies

JSON

.NET

Java

Effective communication

Global support coordination

Job description

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Technical Software Support Lead – Chicago

ISS NTAM Service Delivery organization is looking for a Technical Software Support Lead in US region. Responsible for day-to-day production support for multiple Asset Management Front Office and trade routing applications. ISS NTAM Production Service Delivery organization is responsible for 24x7 production support across globe (APAC, EMEA and NA).

ROLE:

The Lead, Software Engineer, is responsible for providing technical support for Asset Management applications, including order management, trade routing, and other top 100 applications. This role supports NTAM business, operations partners, and clients while coordinating with upstream and downstream application teams.

The ideal candidate is a self-starter with strong organizational, leadership, and communication skills, along with a deep understanding of financial services technology, particularly trading applications. Occasional evening or weekend support may be required.

PRINCIPAL RESPONSIBILITIES:

• Provide technical support under the direction of the Support Manager.
• Provide L2/L3 support, monitor production workflows, and apply expert knowledge of supported application designs.
• Review, analyze, and resolve technical production issues, including job failures, and apply code fixes when needed.
• Partner with business teams to analyze and resolve inquiries while ensuring compliance with established business and IT controls.
• Build and maintain professional relationships with IT and business stakeholders while delivering effective support.
• Coordinate with global support and other teams, open support tickets, perform root-cause analysis, and help resolve production issues efficiently.
• Participate in after-hours and weekend on-call coverage for high-priority and critical production incidents.
• Improve application supportability through continuous service improvement initiatives.
• Develop knowledge of NT systems and products using available reference materials and support procedures.
• Represent IT professionally and demonstrate customer service values aligned with NT’s A Approach.
• Consistently adhere to corporate standards.

SKILLS / EXPERIENCE:

• Leadership experience in a technology role within a financial institution is required.
• Seven to ten years of experience in a technical role within the financial services industry is required.
• Strong communication, interpersonal, and technical skills, with the ability to manage multiple priorities in a fast-paced environment. Must be able to explain technical issues clearly and translate business needs for technology teams and vice versa.
• Collaborative team member capable of leading within a global support organization, cross-training colleagues, and supporting multiple critical Asset Management front-office applications.
• Experience with incident management, ticket workflows, and escalation procedures.
• Strong analytical and logical problem-solving skills to identify root causes and resolve production incidents.
• Ability to work closely with Development, Infrastructure, and vendor software support teams.
• Commitment to Agile principles and practices.
• Experience providing technical support to portfolio managers and traders.
• Advanced knowledge of Oracle, including SQL and PL/SQL.
• Advanced knowledge of Unix/Linux commands and scripting.
• Working knowledge of Microsoft SQL Server.
• Working knowledge of Python.
• Working knowledge of Microsoft Azure Platform as a Service.
• Working knowledge of cloud technologies.
• Knowledge of JSON is preferred.
• Knowledge of .NET.
• Knowledge of Java.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).