R.O.- Hospitality Specialist (Part Time)-- Grand Crowne

Capital Vacations; Branson (MO); On-site; USD 25,000 - 45,000; Part time

Job summary

An established industry player is seeking a motivated Hospitality Specialist to join their team. This part-time role is crucial for providing exceptional customer service and ensuring guest satisfaction. You will manage front desk operations, assist with reservations, and coordinate with various departments to create a welcoming environment for guests. If you have a passion for hospitality and enjoy working in a fast-paced setting, this opportunity offers a chance to grow within a dynamic organization that values diversity and inclusion. Join a team that embraces travel and customer satisfaction!

Benefits

Travel Perks to Resort Locations

Company Perks Program

Qualifications

• Prior experience in hospitality or customer service is preferred.
• Strong computer skills and attention to detail are essential.

Responsibilities

• Ensure exceptional customer service and a welcoming environment.
• Handle front desk operations including check-ins/outs and reservations.
• Coordinate with departments to address guest requests efficiently.

Skills

Customer Service Skills

Attention to Detail

Computer Skills

Ability to Work Under Pressure

Education

High School Diploma/GED

Job description

To learn more about working for Capital Vacations, please view our video below:

R.O.- Hospitality Specialist (Part Time)-- Grand Crowne

Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

• Travel Perks to Resort Locations
• Company Perks Program

What are you motivated by?:

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.

What you’re great at:

1. Responsible for the efficient and courteous operations of the front desk.
2. Responsible for checking guests in/out. Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check-in. Prepare night audit daily, and respond to any online reviews.
3. Answers and transfers call from the switchboard using proper telephone etiquette. Having the ability to answer guest questions about local restaurants and attractions.
4. Make courtesy calls and follow-up calls to all guest’s issues. Send confirmation letters to owners/guests as needed. Make rental calls to notify owners whether their villa has been rented or not.
5. Coordinate with all other departments to ensure a smooth response to guest’s requests.
6. Process all incoming revenue from all departments daily. Open and close the credit card machines and cashier audit reports. Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments. Daily post office and banking runs.
7. Perform any other inventory management changes as directed by the supervisor or manager.
8. Prepare check-in packets for the upcoming week, order office supplies as needed.
9. Enter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts. Manage RCI banking, membership changes, and cancellations.
10. All other duties as assigned.

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here’s what you can expect:

At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:

Here’s what you have already achieved:

1. High School Diploma/GED preferred
2. Prior experience in a hospitality or customer service role preferred
3. Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure