Part Time Hospitality Specialist

Capital Vacations; Springfield (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off

401(k) retirement plan

Travel Perks to Resort Locations

Medical/Dental with employer contribution

Job summary

Capital Vacations in Springfield, MO is looking for a Hospitality Specialist to ensure exceptional service for guests. This role involves managing front desk operations, addressing guest needs, and coordinating with departments to provide a memorable experience.

The ideal candidate will have previous experience in hospitality and customer service, along with strong attention to detail and computer skills. Join us to contribute to our mission of bringing joy to travelers.

Qualifications

• Prior experience in a hospitality or customer service role preferred.
• Ability to work under pressure.

Responsibilities

• Ensure an exceptional customer service experience for guests.
• Manage front desk operations such as check-ins and check-outs.
• Coordinate with other departments for guest requests.
• Process incoming revenue and handle financial transactions.

Skills

Customer service skills

Attention to detail

Computer skills

Education

High School Diploma/GED

Job description

Opportunity for Career Advancement in a Fast-Paced, Growth-Oriented Organization!

Below Are Just Some Of The Benefits You’ll Receive

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long-term disability
• 401 (k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

What Are You Motivated By?

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring an exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.

What You’re Great At

• Responsible for the efficient and courteous operations of the front desk.
• Responsible for checking guests in/out, collecting balances, posting appropriate room charges, making reservations, making room moves, and staying-over requests for guests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check-in. Prepare nightly audit daily, and respond to any online reviews.
• Answers and transfers calls from the switchboard using proper telephone etiquette and ability to answer guest questions about local restaurants and attractions.
• Make courtesy calls and follow‑up calls to all guest’s issues. Send confirmation letters to owners/guests as needed. Make rental calls to notify owners whether their villa has been rented or not.
• Coordinate with all other departments to ensure a smooth response to guest’s requests.
• Process all incoming revenue from all departments daily. Open and close the credit card machines and cashier audit reports. Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments. Daily post office and banking runs.
• Perform any other inventory management changes as directed by the supervisor or manager.
• Prepare check‑in packets for the upcoming week, order office supplies as needed.
• Enter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts. Manage RCI banking, membership changes, and cancellations.
• All other duties as assigned.

Responsibilities listed may not include all tasks or apply to all resort locations. An official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace.

Here’s What You Can Expect

At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us fulfill our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team.

Here’s What You Have Already Achieved

• High School Diploma/GED preferred
• Prior experience in a hospitality or customer service role preferred
• Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure