R-51331 ECF CHOICES Support Coordinator (Greene, Hamblen, and Jefferson County)

BlueCross BlueShield of Tennessee; Tennessee; On-site; USD 42,000 - 62,000; Full time

Job summary

BlueCross BlueShield of Tennessee is hiring a Support Coordinator to empower members enrolled in ECF Choices to achieve health and independence. The role involves coordinating services, conducting assessments, and ensuring access to home and community-based supports.

Travel across Greene, Hamblen, and Jefferson counties will be required, with mileage reimbursement. A clinical background (RN or social work) is preferred, along with relevant DD or QIDP certifications and a strong policy of

Qualifications

• RN with relevant DD certifications or equivalent licensure.
• BS in social work, nursing, education, human service or health care field; LMSW/LCSW preferred.
• QDDP or QIDP certification; 5+ years case management for HCBS waiver.
• Experience in healthcare or operations environment (2+ years).

Responsibilities

• Partner with members and families to identify supports and services.
• Coordinate with clinical and social support teams to meet health and living needs.
• Conduct face-to-face visits to assess needs and status.
• Authorize home and community based services per criteria.
• Maintain driver license and vehicle policy compliance.

Skills

Independent worker

Microsoft Office

Problem solving

Team player

Communication skills

Organization

Multitasking

Education

RN with DD certifications or equivalent

BS in social work, nursing, education, human services or health care

LMSW or LCSW preferred

QDDP or QIDP certification

5+ years HCBS Waiver case management

Tools

Microsoft Office

Job description

Join Our Team as a Support Coordinator at ECF Choices!

Are you passionate about empowering individuals to achieve better health and well-being? ECF Choices is seeking a dedicated Support Coordinator to join our team in Greene, Hamblen, and Jefferson County. ECF CHOICES is a program in Tennessee designed to support individuals with intellectual and developmental disabilities (I/DD). The program aims to help these individuals live as independently as possible and become employed within their communities. In this role, you will holistically support our members’ physical, behavioral, and social needs, helping them achieve their goals and live their dreams. ECF CHOICES plays a crucial role in the Tennessee community, and you will have the opportunity to positively impact numerous lives.

Key Responsibilities:

• Empower members by supporting their health and well-being.
• Assist members in finding and maintaining competitive, integrated employment.
• Navigate challenging relationships to ensure members receive necessary services.
• Perform intake, enrollment, and ongoing assessments.
• Develop and maintain Person-Centered Plans.
• Monitor and maintain overall service provision.
• This role supports the Greene, Hamblen, and Jefferson County area and will require traveling to members’ homes (mileage is reimbursed)
• Available for an 8:00am – 5:00pm (no on call) schedule.
• Preference for candidates to live in: Greene, Hamblen, or Jefferson County.

Job Responsibilities

• Partnering with members and families to identify needed supports and direct services to meet personal goals for good health, employment and independent or community living.
• Collaborates with a team of clinical and social support colleagues to meet the physical, behavioral health and long term service needs of each member.
• Conduct thorough and objective face-to-face visits with and assess each members situation to determine current status and needs, including physical, behavioral, functional, psycho-social, financial, and employment and independent living expectations.
• Utilizing criteria for authorizing appropriate home and community based services and confirm those services are being provided and that members needs are being met.
• Valid driver's license.
• Various immunizations &/or associated medical tests may be required for this position.
• This job requires digital literacy assessment.

Job Qualifications

Education

• RN, with a preference that such individuals also have current Certification from the Developmental Disabilities Nurses Association as a Certified Developmental Disabilities Nurse (CDDN) for RNs or a Developmental Disabilities Nurse (DDC) for LPNs, as applicable;
• Or B.S. in social work, nursing, education, human service or health care profession or other related field; Licensed Master Social Worker or Licensed Clinical Social Worker Preferred;
• Or meet the federal requirements for a Qualified Developmental (or Intellectual) Disabilities Professional (QDDP or QIDP);
• Or in lieu of a degree, have 5+ years’ experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver and have completed Personal Outcome Measures Introduction and Assessment Workshop trainings as established by the Council on Quality and Leadership.

Experience

• 2 years - Experience in the healthcare industry or in an operations type environment required.

Skills\Certifications

• Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Capacity to solve problems and manage multiple assignments with critical deadlines
• Must be a team player, be organized and have the ability to handle multiple projects
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Be organized, reliable, and able to manage multiple tasks with exceptional work ethic.

Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program. The employee will also be required to adhere to the guidelines set forth through the program. This includes, maintaining a valid driver’s license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR). *The definition for "routine basis" is defined as daily, weekly or at regularly schedule times.

Number of Openings Available

1

Worker Type:

Employee

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.