ECF CHOICES Support Coordinator (Greene, Hamblen, and Jefferson County)

BlueCross BlueShield of Tennessee, Inc.; Johnson City (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

BlueCross BlueShield of Tennessee seeks a dedicated Support Coordinator to empower individuals with I/DD to live independently and pursue employment. The role covers Greene, Hamblen, and Jefferson counties, with travel to members' homes and mileage reimbursement.

Scheduling is 8:00am–5:00pm; candidates in Greene/Hamblen/Jefferson counties are preferred. Responsibilities include intake, enrollment, assessments, and developing Person-Centered Plans while coordinating with clinical teams to meet

Qualifications

• RN with CDDS and/or DDC certification preferred; or a related BS in health care.
• Licensed MSW or LCSW preferred; or QDDP/QIDP per federal requirements.
• In lieu of a degree, 5+ years of independent SC or case management experience.
• Healthcare/operations experience required, 2+ years.

Responsibilities

• Partner with members and families to identify supports and services.
• Collaborate with clinical and social support colleagues to meet needs.
• Conduct face-to-face visits to assess status and needs.
• Authorize appropriate home and community-based services as needed.
• Maintain a valid driver's license and drive as required.
• Travel to member homes; mileage reimbursed.

Skills

Independent work

Team collaboration

Communication skills

Time management

Education

RN with CDDS

BS in health care fields

QDDP/QIDP

5+ years SC experience

Tools

Outlook

Word

Excel

PowerPoint

Job description

Job Summary

Join Our Team as a Support Coordinator at ECF Choices! Are you passionate about empowering individuals to achieve better health and well-being? ECF Choices is seeking a dedicated Support Coordinator to join our team in Montgomery County. ECF CHOICES is a program in Tennessee designed to support individuals with intellectual and developmental disabilities (I/DD). The program aims to help these individuals live as independently as possible and become employed within their communities. In this role, you will holistically support our members' physical, behavioral, and social needs, helping them achieve their goals and live their dreams. ECF CHOICES plays a crucial role in the Tennessee community, and you will have the opportunity to positively impact numerous lives.

Key Responsibilities

• Empower members by supporting their health and well-being.
• Assist members in finding and maintaining competitive, integrated employment.
• Navigate challenging relationships to ensure members receive necessary services.
• Perform intake, enrollment, and ongoing assessments.
• Develop and maintain Person-Centered Plans.
• Monitor and maintain overall service provision.

This role supports the Greene, Hamblen, and Jefferson County area and will require traveling to members' homes (mileage is reimbursed)

Available for an 8:00am - 5:00pm (no on call) schedule. Preference for candidates to live in: Greene, Hamblen, or Jefferson County.

Job Responsibilities

• Partnering with members and families to identify needed supports and direct services to meet personal goals for good health, employment and independent or community living.
• Collaborates with a team of clinical and social support colleagues to meet the physical, behavioral health and long term service needs of each member.
• Conduct thorough and objective face-to-face visits with and assess each members situation to determine current status and needs, including physical, behavioral, functional, psycho-social, financial, and employment and independent living expectations.
• Utilizing criteria for authorizing appropriate home and community based services and confirm those services are being provided and that members needs are being met.
• Valid driver's license.
• Various immunizations &/or associated medical tests may be required for this position.
• This job requires digital literacy assessment.

Job Qualifications

Education RN, with a preference that such individuals also have current Certification from the Developmental Disabilities Nurses Association as a Certified Developmental Disabilities Nurse (CDDN) for RNs or a Developmental Disabilities Nurse (DDC) for LPNs, as applicable; Or B.S. in social work, nursing, education, human service or health care profession or other related field; Licensed Master Social Worker or Licensed Clinical Social Worker Preferred; Or meet the federal requirements for a Qualified Developmental (or Intellectual) Disabilities Professional (QDDP or QIDP); Or in lieu of a degree, have 5+ years' experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver and have completed Personal Outcome Measures Introduction and Assessment Workshop trainings as established by the Council on Quality and Leadership. Experience 2 years - Experience in the healthcare industry or in an operations type environment required.

Skills\Certifications

Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.

Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)

Capacity to solve problems and manage multiple assignments with critical deadlines

Must be a team player, be organized and have the ability to handle multiple projects

Excellent oral and written communication skills

Strong interpersonal and organizational skills

Be organized, reliable, and able to manage multiple tasks with exceptional work ethic.

Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program. The employee will also be required to adhere to the guidelines set forth through the program. This includes, maintaining a valid driver's license, auto insurance compliance with minimum liability requirements; as defined in the "Use of Non BCBST-Owned Vehicle" Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR). *The definition for 'routine basis' is defined as daily, weekly or at regularly schedule times.

Number of Openings Available 1

Worker Type: Employee Company: VSHP Volunteer State Health Plan, Inc

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends - fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow.

At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members.

We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability.

We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work - guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based. BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.