R_364536 Senior Client Manager - Voluntary Benefits

Marsh; Phoenix (AZ); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Marsh is seeking a Senior Client Manager for the Voluntary Benefits team in a hybrid role that requires at least three days in the office. You will lead strategic client relationships, develop benefits programs, and drive retention for large accounts across diverse industries.

Work closely with Marsh Health & Benefits and Voluntary Benefits colleagues to deliver tailored solutions, analyze client needs, and manage key deliverables in a fast-paced, collaborative environment.

Qualifications

• Bachelor's degree required.
• Voluntary Benefits subject matter experience required.
• Strong knowledge of voluntary benefits products and market.
• 5+ years' experience as a Consultant with client management or sales for large clients.
• Strong financial and business acumen.

Responsibilities

• Maintain and expand a large to mid-sized book of business across various industries.
• Develop sales and retention strategies for client accounts.
• Conduct client analyses to create tailored product and solution recommendations.
• Address escalated issues promptly to maintain positive relationships and timelines.
• Engage and nurture relationships within client organizations and networks.

Skills

Client management

Sales leadership

Strategic planning

Relationship building

Voluntary benefits knowledge

Education

Bachelor's degree

Tools

CRM software

Job description

Company:

Marsh

Description:

We are seeking a talented individual to join our Voluntary Benefits team, part of our People and Investments business at Marsh. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Client Manager - Voluntary Benefits

Marsh's Voluntary Benefits team is looking for a consultant with strong leadership skills who works independentlyand has excellent client communication and management. In this role you will have the opportunity to play a key role in developing the overall strategy for a subset of clients. If you have a strong history of being highly collaborative within a large organization, as well as a track record of delivering results for your clients, this may be the role for you .

We will count on you to:

• Maintain and expand a large to mid-sized book of business containing larger or nuanced accounts across various industries or specialties, and may contribute to the sales work for complex, high-priority accounts owned by senior colleagues
• Develop the sales and retention strategy for client accounts leveraging an in-depth understanding of client needs, market trends and product and service offerings
• Conduct robust client analyses to create customized product and solution recommendations
• Address escalated issues in a timely and effecting manner and work to ensure relationships are in a positive standing and delivering on promised timelines and deliverables
• Actively engage and nourish relationships and professional networks within client organizations
• Attend and participate in industry events and conferences to build up a strong professional network, maintain proximity to the relevant market and represent the company
• Thrive and be motivated by an environment that embraces AI and technology-enabled tools

What you need to have:

• Bachelor's Degree required
• Voluntary Benefits subject matter experience required
• Strong voluntary benefits product, process and market knowledge (to include but not be limited to supplemental health, ID Theft Protection, Legal, Auto/Home, Discount, Purchasing Programs, Discount, Pet Insurance, Life with LTC)
• 5+ years' experience as a Consultant with background in Client Management (Large Clients) or Sales (Large Clients)
• Strong financial and business acumen
• Ability to work in a fast-paced environment, successfully manage multiple and conflicting priorities to meet or exceed deadlines
• Current Life/Health License or ability to obtain within 6 months of hire
• Strong collaboration and team focused skills (relationship building and fostering with Marsh Health & Benefits and Voluntary Benefits colleagues)

What makes you stand out?

• Demonstrated success working with C-Suite Executives
• Demonstrated success in expanding and retaining client relationships
• Ability to support Large Market Clients

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

This position will be accepting applications through November 13th.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible