Quick Lane Service Advisor- Automotive

Jordan Ford; Texas; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical and dental insurance

401K retirement savings plan

Vacation time

Holiday and sick leave

Company paid training

Job summary

A Texas automotive dealership is seeking a Quick Lane Service Advisor to provide consistent, timely, and accurate service to customers. You will greet customers, explain repair orders, and manage service appointments while ensuring high standards of customer satisfaction. Ideal candidates will have a high school diploma, automotive knowledge, and a positive, friendly attitude. Experience in a Ford service department is preferred. Competitive compensation, benefits, and a supportive work environment are offered.

Qualifications

• Must have a high school diploma or equivalent.
• Ford Master Certification preferred.
• Minimum of 2 years in FORD service department.
• Superior customer interaction skills.
• Positive, friendly attitude with customer service mentality.
• Basic computer skills.
• Positive, friendly attitude with a customer service mentality.
• Able to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Greet customers and receive vehicle information.
• Schedule return service appointments.
• Explain repair order information to customers.
• Confirm service repairs by test driving vehicles.
• Estimate time for repair and cost.
• Maintain high standards in handling customer complaints.
• Ensure maintenance of all files required to meet government and factory requirements.

Skills

Ability to identify the problem quickly

Competent knowledge of automobiles

Effective analytical and communication skills

Effective people skills

Proficient reading, computer, and mathematics skills

Leadership skills

Ability to learn new technology

Ability to multitask

Education

High school diploma or equivalent

Ford Master Certification preferred

Tools

Basic computer skills

Job description

Position: Quick Lane Service Advisor - Automotive

Location: 13010 IH 35 North, Live Oak, TX

Job Purpose

Primary responsibility to make sure customers receive consistent, timely and accurate service.

Responsibilities

• Greet customers when they arrive and receive the vehicle information.
• Schedule a return service appointment after the appointment.
• Clearly explain any repair order information to the customer and readily take in the requests of the customer for specific services desired.
• Confirm the service repairs by test driving the vehicle and referring specific technicians to the customer.
• Estimate both time for repair and cost, while considering the schedule of the customer.
• Maintain high standards through the handling of customer complaints.
• Ensure maintenance of all files required to meet and/or exceed government and factory requirements.

Skills / Qualifications

• Ability to identify the problem quickly.
• Competent knowledge of automobiles.
• Effective analytical and communication skills.
• Effective people skills.
• Proficient reading, computer, and mathematics skills.
• Leadership skills.
• Ability to learn new technology and repair and service procedures and specifications.
• Ability to multitask various job duties simultaneously.

Job Requirements

• Must hold a high school diploma or equivalent.
• Ford Master Certification preferred (on the job training if not certified).
• If you have worked for other service departments, you must have verifiable CSI scores at or above region and zone.
• Minimum of 2 years in FORD service department.
• Superior customer interaction skills.
• Basic computer skills.
• Positive, friendly attitude, along with a customer service mentality.
• Enjoy working in a fast paced environment.
• Able to lift up to 50 pounds.
• Able to work on your feet for extended periods of time.
• All applicants must be able to pass pre-employment testing to include background checks, drug test, and valid driver license.

Compensation & Benefits

Compensation is based on experience and performance.

Benefits include medical and dental insurance, 401K retirement savings plan, vacation time, holiday and sick leave, and company paid training.

About Our Dealership

Founded in 1919, Jordan Ford is proud to be San Antonio's oldest Ford dealership. Our family values have proven our commitment to customer service is second to none.

We believe our employees are our greatest asset! As such, we treat all employees with respect and appreciation for their contributions to the company.

At Jordan Ford, we have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. We pride ourselves on bringing the best service to our customers in and around south Texas, and we know our company runs on the hard work and dedication of our passionate and creative employees.

Jordan Ford is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.