Quest Software Looking for Enterprise Senior Technical Support Engineer at Remote

Quest Software; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a passionate Enterprise Senior Technical Support Engineer to join their award-winning team. In this role, you will provide world-class technical support, acting as a trusted advisor to customers while collaborating with global teams. Your expertise in database management, cloud technologies, and operating systems will be crucial in resolving complex technical issues. This innovative firm values its employees and offers extensive benefits, fostering a culture of collaboration and continuous improvement. If you're ready to make a significant impact and grow your career, this opportunity is perfect for you.

Benefits

Health and wellness programs

Career development opportunities

Collaborative work environment

Employee recognition programs

Qualifications

• 5+ years total work experience with 2+ years in Technical Support.
• 4+ years experience with Oracle/SQLServer databases and OS environments.

Responsibilities

• Own technical issues end to end, increasing your technical knowledge.
• Develop, test, and document workarounds for known product issues.

Skills

Technical Support

Analytical Skills

Problem-Solving

Communication Skills

Database Management

Cloud Technologies

Unix/Linux/Windows OS

Kafka Knowledge

Education

Oracle Professional Certification

Relevant Relational Database Certifications

Tools

Oracle Database

SQL Server

Job description

Overview:
Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

If you are passionate about delivering a world-class standard of technical support to our customers, this role is for you! Our team provides both proactive and reactive support which is unique in the software business. Do you have stellar customer service skills? Do you love to solve complex technical problems? If so, join our award-winning Technical Support team and work directly with your global colleagues, Product managers, and R&D. As an Enterprise Senior Technical Support Engineer, you will become a one-stop-shop for our customers working with SharePlex. In Quest, our people are the most critical component for our long-term success which is why we have created an extensive benefits package for all team members.

Responsibilities:

1. You will own customers’ technical issues end to end giving you the opportunity to increase your technical knowledge as you learn from other teams.
2. You will be the trusted advisor/customer advocate as you interact with other teams i.e. global support teams, Product Mgmt, R&D to bring escalated issues to resolution.
3. You will develop, test, and document workarounds for known product issues.
4. As a successful Engineer, you will work independently to test and debug customer issues in lab environments.
5. Document all customer/case details in Support case tracking system.
6. Proactively anticipate and prevent potential customer issues.
7. You will contribute content to our Knowledge Base and Social media (blogs).

Qualifications:

1. Overall around 5+ years of total work experience.
2. Minimum of 2+ years’ experience in an external Technical Support role.
3. 4+ years Oracle/SQLServer Database experience.
4. Oracle Professional Certification or other relevant Relational Database certifications.
5. 4+ years of Unix or Linux/Windows OS experience.
6. 2+ years of application development or support.
7. 1+ years of experience with Cloud technologies.
8. Database experience should include some knowledge of security, performance tuning, backup & recovery, and database query.
9. Kafka Knowledge a plus.
10. Excellent analytical and problem-solving skills.
11. Excellent oral and written communication skills.

Company Description:
At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize, and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

We’re not the company that makes big promises. We’re the company that fulfills them.

We’re Quest: Where Next Meets Now.

Why work with us!

Life at Quest means collaborating with dedicated professionals with a passion for technology.

When we see something that could be improved, we get to work inventing the solution.

Our people demonstrate our winning culture through positive and meaningful relationships.

We invest in our people and offer a series of programs that enable them to pursue a career that fulfills their potential.

Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Come join us. For more information, visit us on the web at http://www.quest.com/careers.