Queens Village Community Health Navigator

CO00 Children's Hospital Medical Center; Greendale (WI); Hybrid; USD 55,273,000 - 68,541,000; Full time

Job summary

Cincinnati Children’s is seeking a Queens Village Navigator to bridge prenatal care with culturally centered community support. This full-time role focuses on connecting Black birthing individuals to Queens Village programming during pregnancy and postpartum, and coordinating with the clinic for seamless care integration.

Responsibilities include documenting interactions in the EHR, collecting data for Cradle Cincinnati reporting, and collaborating with clinicians and staff to promote equity in

Qualifications

• Minimum high school diploma or equivalent.
• At least 2 years in a related role.
• Experience in healthcare settings preferred.
• Familiarity with maternal and infant health and health disparities.

Responsibilities

• Actively engage eligible Black birthing individuals during prenatal and postpartum care.
• Connect patients to Queens Village programming and resources.
• Document interactions in the EHR and support data collection for Cradle Cincinnati reporting.

Skills

Health navigation

Care coordination

Community engagement

Communication with diverse populations

Knowledge of social determinants of健康

Education

High school diploma or equivalent

2+ years work experience in related discipline

Tools

Epic EHR

Job description

Primary Location Burnet Campus Department Cradle Cincinnati Shift Day (United States of America) Schedule Full time Weekly Hours 40 FTE 1 Employee Status Regular *Expected Starting Pay Range $19.29 - $23.92 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Work Environment This is a full-time position with 4 days onsite at UC Center for Women's Health and 1 remote day per week. The specific onsite days will be determined in coordination with Center for Women’s Health and Cradle Cincinnati Leadership.

Position Summary Cradle Cincinnati is dedicated to improving maternal and infant health outcomes and eliminating racial disparities in birth outcomes across Hamilton County. Through community-driven programs, healthcare partnerships, and quality improvement initiatives, Cradle Cincinnati works to ensure every birthing person and baby has the opportunity for a healthy pregnancy, birth, and first year of life. The Queens Village Navigator is a community-embedded position employed by Cradle Cincinnati and stationed full-time within the University of Cincinnati Medical Center - Center for Women’s Health. Serving exclusively Black birthing individuals, the Navigator bridges clinical prenatal care and culturally centered community support by integrating Queens Village programming into prenatal workflows, strengthening referral pathways, and connecting patients to wrap-around resources throughout pregnancy, birth, and the postpartum period.

Key responsibilities

Patient Engagement & Care Navigation

• Actively connect with all eligible Black birthing individuals during prenatal and postpartum care visits
• Provide support and connection to Queens Village programming by building relationships, maintaining continuous communication throughout pregnancy and the postpartum period
• Connect patients to internal resources to address Social Determinant of Health needs.
• Receive patient referrals via Epic and complete timely follow-up during onsite days

Clinic Integration & Team Collaboration

• Participate in daily clinic huddles and interdisciplinary meetings to align patient flow and identify engagement opportunities.
• Build relationships with physicians, nurses, social workers, residents, and clinic staff to normalize Queens Village as part of the care team.
• Provide ongoing education and guidance to clinic staff on Queens Village programs and referral processes.

Documentation

• Document all patient interactions and communications in the Electronic Health Record (EHR)
• Collect appropriate data for Cradle Cincinnati reporting requirements
• Document any community resource referrals; record relevant feedback from those resources in the patient EHR to support care team collaboration.

Queens Village Corner & Community Programming

• Maintain and curate the Queens Village Corner in the main lobby, ensuring it is welcoming and stocked with up-to-date resource materials.
• Promote and share information about Queens Village community events with all eligible patients.
• Coordinate onsite Queens Village programming/activities in partnership with UC Center for Women’s Health leadership.

Job qualifications

• High school diploma or equivalent
• 2+ years of work experience in a related job discipline
• Experience working within clinical/healthcare settings
• Familiarity with maternal and infant health, social determinants of health and health disparities

Preferred

• Current Community Health Worker (CHW) certification in the state of Ohio
• Experience serving, collaborating with, and building relationships with diverse populations within urban communities.

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children’s is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025) One of the nation's America’s Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.

EEO/Veteran/Disability Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.

Completion of Application You will be asked to fully complete each page of the application to the best of your knowledge. Failure to complete all parts of the application will result in a delay in processing and/or rejection of the application.

Need Assistance or Accommodation? Assistance with Application: For assistance or technical support, visit our FAQ page or email [e-mail]. Accommodation: We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation in the application process, email [e-mail].