Queen Anne's County Lead Membership Services

YOUNG MEN'S CHRISTIAN ASSOCIATION OF SOUTHERN ARIZONA; Centreville (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

An established nonprofit organization is seeking a dedicated individual for the Queen Anne's County Lead Membership Services role. This position is crucial for fostering community engagement and promoting health and wellness through excellent member service. The ideal candidate will thrive in a dynamic environment, building relationships and ensuring a welcoming atmosphere for all members and guests. If you have a passion for community service and enjoy working with diverse groups, this opportunity is perfect for you. Join a team committed to making a positive impact in the community and support the mission of strengthening youth development and social responsibility.

Qualifications

• Must obtain CPR/AED and First Aid certifications within 30 days of hire.
• Previous experience in customer service or sales is preferred.

Responsibilities

• Deliver excellent service to members and guests, enhancing member retention.
• Conduct tours and interviews for prospective members, promoting memberships.

Skills

Customer Service

Sales Skills

Interpersonal Skills

Problem-Solving

Basic Computer Skills

Education

CPR/AED Certification

First Aid Certification

Job description

Queen Anne's County Lead Membership Services

Join to apply for the Queen Anne's County Lead Membership Services role at YOUNG MEN'S CHRISTIAN ASSOCIATION OF SOUTHERN ARIZONA

Position Overview

This position supports the work of the YMCA, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The role involves delivering excellent service to members, guests, and program participants, responding to their needs, promoting memberships and programs, and maintaining the cleanliness and organization of the lobby area.

Essential Functions

• Provide excellent service to members, guests, and program participants, contributing to member retention.
• Conduct interviews and/or tours for prospective members; promote and sell memberships.
• Build relationships with members; facilitate connections among members and the YMCA community.
• Handle and resolve membership concerns; inform supervisor of unresolved issues or unusual situations.
• Adhere to all YMCA policies related to member services.
• Train and lead other front desk staff; ensure accurate membership data entry with high attention to detail.
• Schedule Membership and Stay and Play staff based on facility usage.
• Reach out to members on anniversaries, birthdays, and other special occasions.
• Perform other duties as assigned.

Qualifications

• Certifications required within 30 days of hire: CPR/AED and First Aid.
• Excellent interpersonal and problem-solving skills.
• Ability to effectively relate to diverse groups across social and economic backgrounds.
• Previous experience in customer service, sales, or related fields.
• Basic computer skills.

Work Environment & Physical Demands

• The physical demands are representative of those needed to perform the essential functions of the job. Reasonable accommodations may be made for individuals with disabilities.
• Regularly use a computer for extended periods and communicate via computer and phone/smart device.
• Frequently sit and reach; able to move around the work environment.
• Occasionally lift/move up to 10 pounds.
• Specific vision abilities include close and distance vision, and the ability to adjust focus.
• Work environment noise level is usually moderate.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Medical Practices