Quantum ERP Systems Analyst

SherlockTalent; Phoenix (AZ); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Referral bonuses of $1,000 for successful referrals.

Job summary

A leading company in the ERP sector seeks a Quantum ERP Systems Analyst in Phoenix, AZ. This role requires extensive experience with Quantum ERP to provide advanced support, tackle technical issues, and enhance system efficiency. Ideal candidates will have substantial software support backgrounds and possess skills in communication, documentation, and problem-solving.

Qualifications

• 10+ years in software support focused on Quantum ERP.
• 3 years software development experience preferred.
• Certifications in Quantum ERP are desirable.

Responsibilities

• Deliver support and integrate Quantum ERP across business processes.
• Conduct user training and create documentation.
• Address software bugs and propose enhancements.

Skills

Problem-solving

Communication

Technical documentation

Database management

Statistical analysis

Education

Bachelor’s or Associate degree in Computer Science or IT

Tools

Microsoft Office Suite

Quantum ERP by Component Control

Oracle

SQL

Job description

Job Title:Quantum ERP Systems AnalystLocation:Onsite (Phoenix, AZ area)Job Type:Perm Full-TimeSalary:$120K to $130K Depending on Experience + relocationJob #: 7288

Overview:

We're looking for a Quantum ERP Systems Analyst with a robust background in the Quantum ERP system by Component Control. With at least a decade of direct, hands-on experience, this role is pivotal in delivering advanced technical support and ensuring our ERP system runs smoothly and efficiently.

Key Duties:

• Act as the go-to expert for all things related to the Quantum ERP system.
• Deliver top-tier support to users, swiftly handling inquiries and resolving intricate technical issues.
• Engage with diverse teams to integrate Quantum effectively across our business processes.
• Tackle complex technical challenges in Quantum ERP, offering solutions for both software and hardware issues.
• Liaise with software developers to address and rectify system bugs or shortcomings.
• Establish and nurture robust relationships with internal teams and Quantum users.
• Communicate seamlessly across technical skill levels, ensuring an excellent user support experience.
• Conduct and oversee user training on Quantum, creating useful documentation and guides.
• Propose system enhancements to the Quantum ERP, informed by user feedback and industry standards.
• Keep abreast of Quantum updates, assessing their impacts, and managing system upgrades.
• Develop and manage detailed support documentation for Quantum ERP, including troubleshooting guides and FAQs.
• Enhance the support team's capabilities by sharing knowledge and expertise.

Professional Requirements:

• A Bachelor’s or Associate degree in Computer Science, IT, or a related field, coupled with three years of software development experience.
• A minimum of 10 years in software support with a focus on Quantum ERP by Component Control.
• Desirable certifications in Quantum ERP or related areas.
• Experience with Oracle and SQL databases is highly preferred.
• Proficiency in using Microsoft Office suite, especially Excel.
• Deep understanding of Quantum ERP’s architecture, modules, and integration.
• Skilled in SQL and database management.
• Knowledge of server environments, network architecture, and security protocols.
• Exceptional communication skills and a knack for problem-solving.
• Ability to work both autonomously and as part of a team.

Additional Skills:

• Capable of comprehending and writing technical documentation, reports, and procedural manuals.
• Proficient in basic math and statistical analysis.
• Competent in interpreting and executing instructions in various forms.
• Problem-solving skills in standardized situations.

Physical Demands:

• Occasional requirement for mobility tasks such as standing, walking, and lifting up to 15 pounds.
• Regular need to sit and perform desk-based computer tasks.

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