Quality Training Manager

TeleSolv Consulting; Puerto Rico; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Short- and long-term disability coverage

Life insurance

Professional development opportunities

Telework options

Professional development and training

Telework options

Job summary

A consulting firm in Puerto Rico seeks a professional to oversee quality assurance functions and lead a team of auditors. The role requires expertise in quality control operations management and the ability to develop compliance procedures. Candidates must possess Six Sigma Black Belt certification. The position offers a competitive compensation package and benefits, including medical, dental, and vision insurance, as well as opportunities for professional development.

Qualifications

• Demonstrated expertise in quality control operations management.
• Ability to develop, update, and monitor internal procedures for compliance.
• Strong coordination skills for administrative and operational activities.
• Strong coordination of administrative and operational activities.
• Ability to deliver training and audit outcomes.

Responsibilities

• Oversee all quality assurance functions within assigned task areas.
• Lead and supervise a team of quality auditors and tutors.
• Ensure effective delivery of training and audit outcomes.
• Coordinate operational and administrative activities related to quality programs.
• Ensure effective delivery of training and audit outcomes to support contract performance standards.

Skills

Quality control operations management

Procedure development and monitoring

Coordination skills

Leadership in audit/training

Education

Six Sigma Black Belt certification

Job description

Six Sigma Black Belt certification (must possess or obtain within 180 days of contract award).

Responsibilities:

• Oversee all quality assurance functions within assigned task areas.
• Lead and supervise a team of quality auditors and tutors.
• Develop, implement, and monitor internal procedures to ensure compliance with Government regulations and policies.
• Coordinate operational and administrative activities related to quality programs.
• Ensure effective delivery of training and audit outcomes to support contract performance standards.

Skills, Knowledge and Expertise:

• Demonstrated expertise in quality control operations management.
• Ability to develop, update, and monitor internal procedures for compliance.
• Strong coordination skills for administrative and operational activities.
• Leadership experience directing teams in audit and/or training environments.

Benefits:

TeleSolv Consulting offers a competitive compensation package including medical, dental, and vision insurance; 401(k) retirement savings plan with company match; paid time off (vacation, sick leave, and paid holidays); short- and long-term disability coverage; life insurance; and opportunities for professional development and training. Additional benefits may include telework options (if applicable), flexible scheduling, employee wellness programs, and performance-based incentives.