Quality Training & Certification Specialist

Springs Window Fashions; McAllen (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Springs Window Fashions in McAllen, TX seeks a Training Coordinator to ensure robust training processes and certifications, coordinating the Total Training Plan and problem-solving related to product quality.

You will develop orientation, safety must-know training, maintain process manuals, and collaborate on audits, quality metrics, and continuous improvement initiatives. Strong bilingual skills and time management are essential.

Qualifications

• Must be bilingual English/Spanish (written and spoken).
• Strong communication skills required.
• Able to learn all jobs in the department.
• Willing to work flexible hours to cover multiple shifts.
• Good computer skills are required.
• Ability to prioritize and manage time effectively.

Responsibilities

• Coordinate and execute training of associates (45%).
• Develop and provide initial orientation for new or transferred associates, including safety Must-Know training.
• Develop and provide Safety Must Knows training.
• Ensure proper training with follow-up.
• Own, develop and maintain Departmental Process Manual(s).
• Create and revise work instructions, procedures and forms.
• Perform audits of processes and documentation.
• May perform customer on-demand audits as needed.
• Schedule training certification events with team leaders.
• Coordinate mini-trainings for process changes.
• Develop/manage employee Certification process.
• Know and analyze department Quality metrics.
• Maintain training cross-training matrix.
• Perform root cause analysis on remakes and drive improvements.
• Work with engineering to resolve process or product issues.
• Retrain associates to reduce errors and remakes.
• Participate in department/group management meetings.
• Collect and present Quality data for month-end reviews.

Skills

Bilingual English/Spanish

Strong communication skills

Learn all jobs in department

Flexible hours

Good computer skills

Time management

Education

High School diploma or equivalent

Job description

Springs Window Fashions in McAllen, TX seeks a Training Coordinator to ensure robust training processes and certifications, coordinating the Total Training Plan and problem-solving related to product quality.

You will develop orientation, safety must-know training, maintain process manuals, and collaborate on audits, quality metrics, and continuous improvement initiatives. Strong bilingual skills and time management are essential.