Quality Technician-Tester, 2nd Shift

Hill Phoenix, Inc.; Colonial Heights (VA); On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Accommodation for applicants with a di

Job summary

Dover Food Retail (DFR) is seeking a Quality Technician to join our team in Virginia. You will conduct root cause analyses on components and products, partner with manufacturing, engineering, and sales to implement corrective actions, and support audits and standard work procedures.

The role requires a high school diploma or GED, 2 years in quality or related roles, strong troubleshooting skills, and the ability to diagnose electrical issues.

Qualifications

• High school diploma or GED required.
• 2 years of experience in a quality role or equivalent.
• Associate-level Quality Technician skills are expected.
• Strong troubleshooting and electrical diagnosis ability.
• Ability to upload programs to controller hardware.
• Follow or help develop troubleshooting guides; strong computer skills.

Responsibilities

• Conduct root cause analysis on components or finished products and recommend fixes.
• Partner with manufacturing, engineering, product development, and sales to address quality issues.
• Develop, implement, record, and report routine internal and customer quality audits.
• Create and implement standard work instructions, quality alerts, and SOPs.
• Measure parts to prints using calipers, micrometers, or CMM.
• Test to ensure cases meet internal and customer requirements.

Skills

Quality control

Electrical troubleshooting

Diagnostic skills

Self-starter

Computer skills

Problem solving

Education

ASQ Certified Quality Tech/Inspector

Associate degree in technical field

Tools

Calipers

Micrometers

CMM

Multi-meters

Windows software

Job description

Dover Food Retail (DFR)

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

What you will be responsible for in this role:

• Conduct root cause analysis on components, parts, and/or finished product that do not meet specified customer or internal requirements and recommend courses of action/fixes to address issues.
• Partner with functional organizations (manufacturing, engineering, product development, sales, etc.) to identify, analyze, recommend, and implement solutions to address quality issues, eliminate/reduce scrap, improve manufacturing processes, reduce parts errors and/or failures, improve product variability, etc.
• Develop, implement, record, and report on routine internal and specialized customer quality audits.
• Develop and implement standard work instructions and standards, quality alerts, standard operating procedures, etc.
• Measure parts to prints using precise measuring equipment such as calipers, micrometers, CMM, etc.
• Conduct tests to ensure cases meet required internal and customer requirements.

What are the basic qualifications?

• High school diploma or GED.
• Minimum one (2) years of experience in a quality control/assurance role or other position that requires evaluating product quality against a defined set of specifications.
• An associate that meets, at minimum, the standard for a level 1 Quality Technician skill set.
• Strong trouble shooting skills, including electrical trouble shooting.
• Need to be able to diagnose electrical issues.
• Ability to upload programs to controller hardware.
• Need to be able to follow or help develop trouble shooting guides.
• Strong computer skills including Windows software, web-based applications, etc.
• Ability to use hand tools, including multi-meters.
• Self-starter.

What are the preferred qualifications?

• ASQ Certified Quality Tech/Inspector or other recognized Quality standard (ex: ISO, UL, NSF).
• Associates degree and/or certification in technical field.
• Demonstrated ability to operate and prioritize in a fast-paced, changing environment.
• Effective communicator; able to communicate verbally and in written format with both front-line and department leadership.
• Demonstrates initiative; proactively looks for ways to address and get ahead of issues.
• Demonstrated track record of driving continuous improvement in assigned areas of responsibility.

To be a great fit for the role:

• Customer Focus
• Manages Complexity
• Decision Quality
• Action Oriented
• Plans and Aligns
• Ensures Accountability
• Drives Results
• Collaborates
• Drives Engagement
• Self-Development

How We Define Our Values and Why You Should Join Our Team:

• Collaborative
• Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

Pay Range:

USD 18.69 - 30.00 Annually

This position is eligible to earn commissions based on performance metrics and other criteria outlined in our applicable commissions plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [e-mail] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Dover Food Retail Company Overview

Dover is a diversified global manufacturer and solutions provider. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach, our team takes an ownership mindset, collaborating with customers to redefine what's possible.