Quality Technician-Tester

Dover Food Retail; Colonial Heights (VA); On-site; USD 28,000 - 37,000; Full time

Job summary

Dover Food Retail in the United States is seeking a Quality Technician to perform root cause analysis on components and finished products that fail to meet requirements, while collaborating with manufacturing, engineering, and product development to implement corrective actions.

The role emphasizes precise measurement with calipers, micrometers, and CMM, plus routine quality audits and development of standard work and SOPs to ensure product quality for customers.

Qualifications

• High school diploma or GED.
• 2+ years in quality control/assurance or similar.
• Level 1 Quality Technician skill set; associates acceptable.
• Must be able to diagnose electrical issues and troubleshoot.
• Ability to upload programs to controller hardware.
• Must be able to follow established troubleshooting guides.

Responsibilities

• Perform root cause analysis on nonconforming components or finished goods and propose corrective actions.
• Collaborate with manufacturing, engineering, product development, and sales to address quality issues and reduce scrap.
• Develop and implement routine and specialized quality audits.
• Create and maintain standard work, quality alerts, and SOPs.
• Measure parts to prints using calipers, micrometers, and CMM; report findings.
• Conduct tests to ensure cases meet internal and customer requirements.

Skills

Troubleshooting

Electrical diagnosis

Controller programming

Hand tools (multimeters)

Computer skills

Self-starter

Education

ASQ Certified Quality Tech/Inspector

Associate degree or technical certification

Tools

Calipers

Micrometers

CMM

Multimeters

Windows software

Job description

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.What you will be responsible for in this role:Conduct root cause analysis on components, parts, and/or finished product that do not meet specified customer or internal requirements and recommend courses of action/fixes to address issues.Partner with functional organizations (manufacturing, engineering, product development, sales, etc.) to identify, analyze, recommend, and implement solutions to address quality issues, eliminate/reduce scrap, improve manufacturing processes, reduce parts errors and/or failures, improve product variability, etc.Develop, implement, record, and report on routine internal and specialized customer quality audits.Develop and implement standard work instructions and standards, quality alerts, standard operating procedures, etc.Measure parts to prints using precise measuring equipment such as calipers, micrometers, CMM, etc.Conduct tests to ensure cases meet required internal and customer requirements.What are the basic qualifications?High school diploma or GED.Minimum one (2) years of experience in a quality control/assurance role or other position that requires evaluating product quality against a defined set of specifications.An associate that meets, at minimum, the standard for a level 1 Quality Technician skill setStrong trouble shooting skills, including electrical trouble shootingNeed to be able to diagnose electrical issuesAbility to upload programs to controller hardwareNeed to be able to follow or help develop trouble shooting guidesStrong computer skills including Windows software, web-based applications, etc.Ability to use hand tools, including multi-metersSelf-starterWhat are the preferred qualifications?ASQ Certified Quality Tech/Inspector or other recognized Quality standard (ex: ISO, UL, NSF)Associates degree and/or certification in technical fieldDemonstrated ability to operate and prioritize in a fast-paced, changing environmentEffective communicator; able to communicate verbally and in written format with both front-line and department leadershipDemonstrates initiative; proactively looks for ways to address and get ahead of issuesDemonstrated track record of driving continuous improvement in assigned areas of responsibility.To be a great fit for the role:Customer FocusManages ComplexityDecision QualityAction OrientedPlans and AlignsEnsures AccountabilityDrives ResultsCollaboratesDrives EngagementSelf-DevelopmentHow We Define Our Values and Why You Should Join Our Team:The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.Collaborative Entrepreneurial SpiritWinning Through CustomersRespects and Values PeopleExpectations for ResultsHigh Ethical Standards, Openness, and TrustPay Range: USD 20.27 - 26.84 HourlyThis position is eligible to earn commissions based on performance metrics and other criteria outlined in our applicable commissions plan.We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/ . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [e-mail] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.