Quality Technician III - Process & Customer Quality Lead

TOPPAN Packaging Americas; Morristown (TN); On-site; USD 58,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company/m­

Employee Assistance Program and well­-

Paid time off and holidays

Company-paid and voluntary insurance

Job summary

TOPPAN Packaging Americas in Morristown, TN is seeking a Quality Technician III to ensure internal and customer quality specs are met through testing, inspection, and documentation. You will assist with corrective actions, supplier quality, customer complaints, audits, and line validation.

The role reports to the Quality Manager and combines hands-on product testing with broader quality responsibilities, including participating in continuous improvement and serving as a plant representative for

Qualifications

• High school diploma or GED preferred but not required; manufacturing experience considered in lieu of education.
• Ability to perform detailed quality testing, analysis, documentation, and troubleshooting.
• Strong communication and interpersonal skills; able to work with customers, coworkers, and cross-functional teams.

Responsibilities

• Inspect and grade finished products for color, dimensions, ink adhesion, and other quality specs.
• Prepare seals, weigh materials, and test using lab equipment.
• Manage quality documentation, COAs, and run-data forms.
• Lead corrective actions, supplier quality, and customer complaints.
• Analyze quality data and generate performance reports; support audits and change controls.
• Assist in line validation and participate in continuous improvement initiatives.

Skills

Quality testing

Documentation

Data analysis

Customer interaction

Education

High school diploma or GED

Tools

Lab sealer

Tensile tester

Analytical balances

X-Rite equipment

Gas chromatograph

Thwing-Albert COF tester

Densitometer

Job description

TOPPAN Packaging Americas in Morristown, TN is seeking a Quality Technician III to ensure internal and customer quality specs are met through testing, inspection, and documentation. You will assist with corrective actions, supplier quality, customer complaints, audits, and line validation.

The role reports to the Quality Manager and combines hands-on product testing with broader quality responsibilities, including participating in continuous improvement and serving as a plant representative for