Quality Technician III — On-Site, Customer-Focused QA

Cummins Inc; Whitakers (NC); On-site; USD 42,000 - 68,000; Full time

Job summary

Cummins Inc. in Rocky Mount, NC is seeking a Quality Technician- Level III to ensure high quality in production and inspections. You will monitor materials, identify defects, and document outcomes while coordinating with suppliers and customers.

This on-site role requires strong communication, precise measurement, and rapid containment actions to drive continuous improvement and customer satisfaction.

Qualifications

• Must have a high school diploma or equivalent; licensing may be required for compliance with export controls.
• Significant relevant work experience or specialized skills may be required.

Responsibilities

• Assist in production-related and inspection jobs to support quality.
• Monitor material quality and adjust processes to meet specs.
• Maintain accurate documentation and records for audits.
• Identify defects by comparing components to specs and address early.
• Conduct simple tests and prepare technical reports.
• Program and use measurement equipment for testing and data collection.
• Serve as primary customer contact via email, phone, and virtual meetings.
• Coordinate containment and corrective actions for customer issues within 24 hours.

Skills

Customer focus

Decision quality

Quality process management

Root cause analysis

Timely communication

Supplier quality collaboration

MNCs/SCAR reporting

Failsafe checks

Education

High school diploma or equivalent

Job description

Cummins Inc. in Rocky Mount, NC is seeking a Quality Technician- Level III to ensure high quality in production and inspections. You will monitor materials, identify defects, and document outcomes while coordinating with suppliers and customers.

This on-site role requires strong communication, precise measurement, and rapid containment actions to drive continuous improvement and customer satisfaction.