Quality Technician/Engineer (Electronics / PCBA)

KiddeFenwal; Ashland (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

KiddeFenwal in Ashland, MA seeks a Quality Technician (Electronics / PCBA) to support testing, troubleshooting, and quality improvement of PCB assemblies. You will diagnose issues, support root cause investigations, and maintain quality documentation while collaborating with Engineering, Manufacturing, Quality, Customer Service, and Supply Chain teams.

The ideal candidate has hands-on experience with electronics hardware, PCBAs, soldering, and problem solving in lab or manufacturing settings,

Qualifications

• Associate degree in Electronics Technology or related field; equivalent experience considered.
• Bachelor's degree in a related field is a plus.
• Two or more years of experience in electronics testing, troubleshooting, quality inspection, failure analysis, or manufacturing support.
• Experience troubleshooting PCBAs and electronic assemblies.
• Ability to read and interpret electrical schematics and technical documentation.
• Proficiency using oscilloscopes, multimeters, and other electronic test equipment.
• Hands-on soldering and PCB rework experience (SMT and through-hole).
• Experience with quality systems, RMAs, non-conformance management, or corrective action processes preferred.
• Familiarity with ERP systems and manufacturing environments preferred.

Responsibilities

• Troubleshoot and debug PCB assemblies using oscilloscopes, multimeters, power supplies, and other electronic test equipment.
• Probe signals, trace circuits, and identify component-level failures.
• Read and interpret electrical schematics, assembly drawings, and technical documentation.
• Analyze production defects and customer-returned products to identify failure modes.
• Support root cause investigations and corrective action activities.
• Document findings and prepare technical reports for each product analysis.
• Support the Returned Material Authorization (RMA) process, including receipt, evaluation, and disposition of returned products.
• Conduct failure analysis on customer-returned products and document findings.
• Work with Customer Service and Engineering to ensure timely resolution of customer quality issues.
• Maintain accurate records for all RMA investigations and dispositions.
• Perform PCB rework, soldering, and component replacement on SMT and through-hole assemblies.
• Conduct functional testing to verify repairs and corrective actions.
• Ensure products meet performance, quality, reliability, and safety requirements.
• Support product validation and verification testing as required.
• Maintain quality records, inspection data, test results, and analysis reports.
• Support non-conformance investigations and corrective action processes.
• Assist with continuous improvement initiatives to enhance product quality and manufacturing performance.
• Ensure compliance with company quality procedures and applicable standards.

Skills

Electronics testing

PCBAs

Troubleshooting

Schematic literacy

Documentation

Team collaboration

Quality mindset

Education

Associate degree in Electronics Technology

Bachelor's degree in related field (plus)

Tools

Oscilloscopes

Multimeters

SMT soldering

PCB rework

ERP systems

Job description

About KiddeFenwal

KiddeFenwal is a global leader in industrial and commercial fire suppression systems and safety controls. Through our trusted brands, Kidde Fire Systems and Kidde Fire Protection, we deliver certified detection, suppression, and control solutions across industrial, commercial, and marine environments.

Quality Technician (Electronics / PCBA)

KiddeFenwal

400 Main Street, Ashland, MA

About KiddeFenwal

KiddeFenwal is a global leader in industrial and commercial fire suppression systems and safety controls. Through our trusted brands, Kidde Fire Systems and Kidde Fire Protection, we deliver certified detection, suppression, and control solutions across industrial, commercial, and marine environments.

Learn more at www.kiddefenwal.com

Our Purpose

We protect lives and livelihoods through innovation, trusted partnerships, and operational excellence. Integrity, safety, and teamwork are at the core of everything we do.

Position Summary

We are seeking a Quality Technician (Electronics / PCBA) with hands‑on experience in electronic assemblies and printed circuit board assemblies (PCBAs) to support testing, troubleshooting, failure analysis, and quality improvement activities. This role is responsible for diagnosing electronic product issues, supporting root cause investigations, evaluating returned products, and maintaining quality documentation.

The ideal candidate is detail-oriented, technically curious, and comfortable working directly with electronic hardware in both laboratory and manufacturing environments. This position works closely with Engineering, Manufacturing, Quality, Customer Service, and Supply Chain teams to improve product quality and customer satisfaction.

Key Responsibilities

PCB Testing, Troubleshooting & Failure Analysis

• Troubleshoot and debug PCB assemblies using oscilloscopes, multimeters, power supplies, and other electronic test equipment.
• Probe signals, trace circuits, and identify component-level failures.
• Read and interpret electrical schematics, assembly drawings, and technical documentation.
• Analyze production defects and customer-returned products to identify failure modes.
• Support root cause investigations and corrective action activities.
• Document findings and prepare technical reports for each product analysis.

RMA & Customer Return Support

• Support the Returned Material Authorization (RMA) process, including receipt, evaluation, and disposition of returned products.
• Conduct failure analysis on customer-returned products and document findings.
• Work with Customer Service and Engineering to ensure timely resolution of customer quality issues.
• Maintain accurate records for all RMA investigations and dispositions.

Repair, Rework & Product Validation

• Perform PCB rework, soldering, and component replacement on SMT and through-hole assemblies.
• Conduct functional testing to verify repairs and corrective actions.
• Ensure products meet performance, quality, reliability, and safety requirements.
• Support product validation and verification testing as required.

Quality Systems & Documentation

• Maintain quality records, inspection data, test results, and analysis reports.
• Support non-conformance investigations and corrective action processes.
• Assist with continuous improvement initiatives to enhance product quality and manufacturing performance.
• Ensure compliance with company quality procedures and applicable standards.

ERP & Material Management Support

• Process material movements and transactions within the ERP system related to inspections, RMAs, and non-conforming material.
• Assist with inventory tracking, material disposition, and traceability requirements.
• Maintain accurate records to support audits and quality system requirements.

Laboratory Support

• Assist with product testing, validation, and quality verification activities.
• Maintain laboratory equipment, test fixtures, and calibration records.
• Ensure compliance with ESD controls, laboratory safety requirements, and established procedures.

Cross-Functional Collaboration

• Work closely with Engineering, Quality, Manufacturing, Supply Chain, and Customer Service teams.
• Identify recurring product quality issues and communicate trends.
• Participate in continuous improvement and quality review activities.

Qualifications

• Associate degree in Electronics Technology, Electrical Technology, Quality Technology, or a related technical discipline; equivalent experience considered.
• Bachelor's degree in a related field is a plus.
• Two or more years of experience in electronics testing, troubleshooting, quality inspection, failure analysis, or manufacturing support.
• Experience troubleshooting PCBAs and electronic assemblies.
• Ability to read and interpret electrical schematics and technical documentation.
• Proficiency using oscilloscopes, multimeters, and other electronic test equipment.
• Hands‑on soldering and PCB rework experience (SMT and through-hole).
• Experience with quality systems, RMAs, non-conformance management, or corrective action processes preferred.
• Familiarity with ERP systems and manufacturing environments preferred.

Preferred Qualifications

• IPC-A-610 and/or IPC-7711/7721 certification.
• Experience working within ISO 9001 quality systems.
• Experience supporting industrial electronics, controls, fire protection, or safety products.
• Experience preparing technical failure analysis reports.

Key Skills & Attributes

• Strong analytical and problem-solving skills.
• Excellent troubleshooting and diagnostic abilities.
• Strong attention to detail and documentation accuracy.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational skills and ability to manage multiple priorities.
• Continuous improvement mindset and commitment to quality.

Work Environment

• Laboratory and manufacturing-based role working directly with electronic hardware.
• May involve handling energized circuits and electro‑mechanical systems.
• Use of ESD-safe practices and adherence to laboratory safety procedures is required.
• Occasional lifting and movement of electronic equipment and returned products may be required.

Equal Opportunity Employer

KiddeFenwal is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.