Quality Technician - Complaints (Oklahoma City, OKC)

Smith & Nephew; Oklahoma City (OK); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Quality Technician to manage complaint investigations. This role involves evaluating products, documenting findings, and ensuring compliance with regulations. You will collaborate with various departments to communicate new failure modes and root causes. The company values diversity and invests in its employees' growth through training and development programs. Join a team dedicated to improving lives and making a difference in the medical device industry, where your contributions will be valued and impactful.

Benefits

401k Matching Program

Tuition Reimbursement

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Parental Leave

Fertility Assistance

Discounts on Fitness Clubs

Qualifications

• 4+ years in a regulatory industry, preferably medical devices.
• Fluent in English with strong communication skills.

Responsibilities

• Conduct investigations to determine root causes of complaints.
• Document findings in the complaint management system.

Skills

Problem-Solving Skills

Inspection Techniques

Interpersonal Skills

Communication Skills

Regulatory Compliance

Education

High School Diploma

A.A or A.S Degree

Tools

Agile

SAP

Microsoft Office Suite

Job description

Quality Technician - Complaints (Oklahoma City, OKC) page is loaded

Quality Technician - Complaints (Oklahoma City, OKC)

Apply locations: Oklahoma City, OK | Time type: Full time | Posted on: Posted 2 Days Ago | Job requisition id: R81879

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

The Complaint Investigation Technician will perform complaint investigations utilizing physical product evaluation methods, material characterization testing, documentation evaluation, and simulated use testing to establish a probable root cause and failure mode associated with a reported complaint event.

This position will document the results of the evaluation in the designated complaint management system utilizing good documentation practices and work directly with quality engineering and management to establish when containment and corrective actions might be necessary to mitigate future recurrence.

What will you be doing?

The complaint investigator will ensure compliance with all appropriate laws and regulations relevant to the job function.

• Perform complaint investigations utilizing physical product evaluation methods, material characterization testing, documentation evaluation, and simulated use testing to establish a probable root cause and failure mode associated with a reported complaint event.
• Maintain the organization and cleanliness of the laboratory facility and test equipment.
• Perform material movements physically and electronically. Coordinate the transfer activities of OEM devices back to the OEM for evaluation by procuring RA’s, PO’s, Service Note records, and packaging of the products, as well as manage communications with the OEM regarding the investigation requirements for the complaint event.
• Participate in group meetings to disseminate new failure modes and root causes associated with complaint events to applicable stakeholders such as research and development, manufacturing, and quality engineering.
• Other duties may include performing clerical duties associated with the transcription of complaint information from various sources into the designated complaint database, ordering lab supplies, and coordinating calibration and preventive maintenance of lab equipment.

What will you need to be successful?

• Education: High School Diploma or equivalent required; A.A or A.S degree preferred.

• Experience: Minimum of 4 years work experience in a regulatory industry; experience in medical device industry preferred.

• Understanding of basic inspection techniques and problem-solving skills needed. Experience working in FDA, GMP, and ISO environments preferred.
• Experience using computer systems and software including Agile, SAP, and Microsoft Office Suite highly desirable.
• Must be fluent in English.
• Ability to work effectively with a diverse network of internal and external departments and individuals.
• Good interpersonal & communication skills, both written and verbal.
• Ability to prioritize daily work tasks.
• Knos and adhere to the company's quality policy and related procedures.
• Report deviations in product or process to management or Quality department.
• Complete all required training in Quality and GMP.
• Immediately report customer or patient complaints regarding Smith & Nephew products.
• Comply with health, safety, and environmental policies, including medical evaluations as required.
• Complete all required HSE training.

Physical Demands:

• Weight Lifting: Medium (5.1kg -30Kg)
• Position: Mostly sitting
• Repetitive Motion: Mostly computer use with some motions < 10 moves/30 seconds.
• Chemical Exposure: Cleaning use only
• Physical Risk (PPE): Occasional PPE use when handling contaminated devices.

You. Unlimited

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity: We are committed to welcoming, celebrating, and thriving on diversity. Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).

Other reasons why you will love it here!

• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
• Work/Life Balance: PTO, Paid Holidays, Flex Holidays, Paid Community Service Day
• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Discounts on fitness clubs, travel, and more!

Smith+Nephew provides equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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