Quality Technician 2

Panduit; Crown Point (IN); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Generous time off

401(k) match

Job summary

Panduit in Northwest Indiana is hiring a Quality Technician to troubleshoot quality issues, calibrate testing equipment, create inspection plans, and support audits at our new 400,000 sq ft distribution facility. This role ensures product quality for customers worldwide.

You will manage inventory, handle returns with the customer experience team, investigate complaints, perform inspections, drive nonconformance resolution with cross‑functional teams, and contribute to continuous improvement.

Qualifications

• High school diploma or GED is required.
• 3–5 years in a quality role with root cause analysis experience.
• Knowledge of quality principles, statistics, and continuous improvement.

Responsibilities

• Manage Inventory: run reports and investigate inventory for issues.
• Handle Returns: coordinate with the customer experience team on RMAs.
• Customer Complaint Investigations: collaborate with engineering and QA.
• Product Inspection: perform inspections using specified test equipment.
• Nonconformance Handling: identify, document, and segregate nonconforming materials.
• Inspection Planning: maintain forms, storyboards, and databases with cross-functional teams.
• Quality Improvement: report issues and join improvement teams.
• System Audits: support internal audits with proper documentation.

Skills

Inventory management

Returns processing

Root cause analysis

Customer investigations

Quality inspection

Data reporting

Collaboration

Education

High school diploma or GED

Tools

Calipers

Micrometers

CMMs

Minitab

Microsoft Office

Job description

At Panduit, we don't just offer a job - we offer a career where your contributions directly impact our customers, the environment and our company's success. You'll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you're ready to elevate your career and help us deliver exceptional experiences to our customers, make your mark with Panduit!

Join our team as a Quality Technician and play a key role in driving excellence! You'll troubleshoot quality issues, calibrate testing equipment, create inspection plans, and support audits. Keeping the returns area clean and maintaining a low number of customer complaints are two top priorities in our brand-new, 400,000 sq. ft. distribution facility. Our Northwest Indiana facility is equipped with state-of-the-art technology designed to optimize efficiency and reduce environmental impact. As one of our global shipping hubs, this location plays a critical role in serving customers around the world.

What You Will Do:

• Manage Inventory : Run reports and investigate inventory for broken or out of date items.
• Handle Returns : Work with our customer experience team on RMA returns.
• Customer Complaint Investigations : Collaborate with engineering and customer experience on investigation complaints.
• Product Inspection : Perform inspections using test equipment per written instructions.
• Nonconformance Handling : Identify, document, and segregate nonconforming materials following established procedures.
• Inspection Planning : Maintain inspection forms, storyboards, and databases in collaboration with cross-functional teams, aligned with control plans and ECNs.
• Quality Improvement : Clearly report quality issues, compile data for reports, join improvement teams, and identify areas for enhancement.
• System Audits : Support internal quality audits, ensuring accurate documentation of details.

What You Will Bring

• Education : High school diploma or GED equivalent required.
• Experience : 3-5 years in quality role, with experience running root cause analysis and customer service investigations.
• Quality Knowledge : Familiarity with basic quality principles, standards, and continuous improvement tools.
• Statistics Knowledge : Understanding of key statistical concepts including control charts, variation types, process capability, and Gage R&R.
• Calibration Knowledge : Experience using and calibrating a variety of measurement tools (e.g., calipers, micrometers, CMMs) and maintaining M&TE records.
• Testing Experience : Skilled in blueprint reading (including GD&T), inspection methods, and sampling plans.
• Computer Skills : Proficient with data entry, Microsoft Office, and Minitab.
• Ability to lift : up to 50lbs up to 4 hours a day.

What We Can Offer You

• Competitive Pay & Benefits : Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
• Generous Time Off : Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
• Retirement & Growth : 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.
• Parental Leave : Because we care about your family and your future.

Compensation : The expected base pay range for this role is $22 - $28 an hour. This position is eligible for 15% shift differential. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.

Making the connections that matter. Join us and be part of the Panduit team. We're an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all. Applicants must be currently authorized to work in the United States on a full-time basis. Panduit will not sponsor applicants for work visas now or in the future. All roles, including remote positions, require an in-person interview as part of the hiring process.

Work Shift

Day (United States of America)