Quality Technician - 1st Shift

ttmtech; City of Syracuse (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

401k

Flexible spending accounts

Health savings accounts

Job summary

TTM Technologies, Inc. is seeking a Quality Records Administrator to maintain calibration databases, control quality documents, and process RMAs and customer complaints.

The role coordinates with Quality, Operations, Supply Chain, and customers to ensure regulatory and internal procedure compliance. Responsibilities include scheduling calibrations, tracking certificates, supporting audits (ISO 9001 / AS9100), and maintaining records and metrics.

Qualifications

• Ability to read and understand PCB drawings.
• Must be detail oriented and accurate with documentation.
• Strong English written and verbal communication skills.
• Experience with calibration systems and document control is preferred.

Responsibilities

• Maintain the calibration database for inspection, measuring, and test equipment.
• Schedule calibration activities and coordinate with internal teams and external providers.
• Track calibration status, certificates, and out-of-tolerance conditions.
• Process RMAs and log customer complaints; support audits and quality reporting.
• Coordinate inspections with customers and third parties, and assist with internal/external audits.

Skills

PCB drawings

Detail oriented

English communication

Documentation

Education

High school diploma or equivalent

Tools

ETQ Reliance

Oracle

Job description

About TTM

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCB"s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Job Description Summary

• Maintaining calibration database and records
• Controlling quality documents and revisions
• Processing RMAs and customer complaints
• Coordinating customer and third-party source inspections
• Supporting audits and quality reporting

Position Scope

Supports the Quality Management System (QMS) by maintaining calibration and quality records, controlling documented information, coordinating customer returns and complaints, and supporting inspection activities. This role serves as a central point of coordination between Quality, Operations, Supply Chain, and Customers to ensure compliance with internal procedures and customer/regulatory requirements.

Duties and Responsibilities

• Maintain the calibration database for all inspection, measuring, and test equipment
• Schedule calibration activities and coordinate with internal teams and external calibration providers
• Track calibration status, certificates, and out-of-tolerance conditions
• Ensure calibration records are accurate, complete, and retained per record-retention requirements
• Process Return Material Authorizations (RMAs) in accordance with company procedures
• Log, track, and route customer complaints to appropriate functions
• Ensure timely investigation support and communication with internal teams
• Maintain complaint and RMA records, metrics, and closure status
• Coordinate customer and third-party source inspections
• Assist with internal and external audits (ISO 9001 / AS9100 / customer audits)
• Maintain quality records and databases
• Ensure controlled documents are reviewed, approved, released, and distributed correctly
• Track quality metrics and provide status reports as requested
• Support continuous improvement and corrective action activities
• Works to develop customer relationships through collaboration, respect, professionalism, trust and integrity.
• Listens to and understands customer requirements taking prompt, appropriate action that exceeds expectations
• Interface with the supplier quality, receiving, procurement, and additional production departments to obtain and compile all necessary documentation required for source inspection package.
• Perform all other related duties as assigned.

Essential Knowledge, Skills, and Requirements

• Ability to perform assigned tasks independently with limited supervision
• Ability to read and understand PCB drawings
• Ability to perform repetitive tasks accurately
• Must be a detailed oriented individual
• Ability to use measurement tools such as calipers, gauges, or CMM equipment
• Ability to work both independently or as part of a team
• Demonstrates ability to work in a dynamic, fast-paced work environment
• Ability to accurately perform basic computer tasks
• Requires understanding of related inter-department processes
• Ability to collect data and update measurements
• Strong communication skills in English-verbal & written, planning, and organizational skills.
• Strong computer skills and technical aptitude
• Ability to manage multiple administrative and written tasks professionally and accurately within designated timelines.
• Must be able to handle interruptions to work flow as necessary to accommodate requests.

Education

High school diploma or equivalent preferred.

Experience

• 1-2 years of manufacturing experience preferred.
• Experience within the aerospace industry (i.e AS9100, AS9102, IPC-6012, IPC-A-600) is a plus.
• Experience with calibration systems and document control.
• Strong computer skills and technical aptitude.
• Demonstrated ability to manage multiple administrative and written tasks professionally and accurately within designated timelines.
• Previous experience reading and interpreting GD&T requirements on manufacturing drawings helpful.
• PCB experience preferred, but not required.
• Experience with ETQ Reliance & Oracle a plus.

#LI-MP1 #ISBU

Additional Job Description

• Acquires job skills and learns company policies and procedures to complete routine tasks.
• Works on assignments that are routine in nature, requiring limited judgement.
• Has little or no role in decision making.

Compensation and Benefits

• Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life