Quality Technician

West Pharmaceutical Services; Williamsport (Lycoming County); On-site; USD 45,000 - 60,000; Full time

Job summary

West Pharmaceutical Services in Williamsport, PA seeks a QA Technician to perform inspection of finished goods and materials, manage calibration tasks, and contribute to quality assurance and data integrity initiatives.

You will participate in internal audits, assist with training, and support lab operations while ensuring compliance with GMP and company policies. This role is Monday–Friday with occasional requirements for additional coverage.

Qualifications

• Excellent interpersonal and problem-solving skills with all levels of staff.
• Ability to understand and interpret dimensional drawings.
• Familiarity with Lean Sigma programs and data-driven quality improvement.
• Proficient in MS Office (Word/Excel).
• Strong English communication skills and attention to detail.

Responsibilities

• Visually inspect finished goods and raw materials according to procedures and assist with disposition decisions.
• Manage calibration tasks for equipment and gauges; track calibrations and coordinate vendors.
• Obtain/analyze samples for inspection of materials and identify quality issues.
• Support training of staff on QA procedures and participate in internal audits.
• Troubleshoot laboratory equipment and contribute to quality improvement activities.

Skills

Interpersonal skills

Dimensional drawings

Lean Sigma

MS Office

English proficiency

Problem solving

Education

High School Diploma or GED

Tools

Calibration Program

Job description

Description

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

Description

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

In this role, you will perform inspection of various finished goods and raw materials, manage equipment calibrations, product disposition, and various quality assurance tasks.

• Visually inspect new and existing product and raw materials according to established procedures or as instructed. Assist with product or raw material disposition decisions.

• Manages calibration tasks for equipment and gauges by performing, documenting, and tracking calibrations for the Calibration Program. Coordinates with external vendors to schedule calibrations.

Essential Duties And Responsibilities

• Visually inspect new and existing product and raw materials according to established procedures or as instructed. Assist with product or raw material disposition decisions.
• Manages calibration tasks for equipment and gauges by performing, documenting and tracking calibrations for Calibration Program. Coordinates external vendors to schedule calibrations.
• Obtain and analyze samples needed for inspection/evaluation of lining materials, resins, colorants, bags, etc.
• Aggressively monitors email for shipping documentation and other instructions.
• Maintain files/submit data and statistical documentation for material evaluations and other related operations.
• Assist shift employees with quality issues, as needed.
• Assisting in the training of manufacturing and support personnel in quality assurance related subjects, including certification to the QA equipment.
• Performing internal quality audits as part of the internal audit team.
• Troubleshoot and maintain various laboratory equipment as needed.
• Participate in Quality Improvement activities.
• Provide backup coverage for QA Laboratory Measurement Technicians when needed.
• Actively participate and comply with all West HSE programs and regulations.
• Maintain a neat and orderly work environment in accordance with West SS program.
• Other duties as assigned.

Additional Responsibilities

• Provide a “Customer Service” attitude when interacting with internal and external customers while accomplishing work, production, and achieving quality standards.
• Maintain a clean, orderly, and safe workstation and environment at all times.
• Conform with and abide by all regulations, policies, work procedures, instruction, and safety rules.
• Exhibit regular, reliable, and punctual attendance.
• Perform other duties as assigned based on business needs.
• Keep current with new GMP compliance guidance and internal QA procedures.
• Support new GMP compliance guidance and Data Integrity initiatives.

Education

• High School Diploma or GED Required
• 3 years on the job experience in a plastics manufacturing environment is preferred.

Work Experience

• 3 years of job-related experience; in Quality Assurance / Quality Control.

Preferred Knowledge, Skills And Abilities

• Must have excellent interpersonal & problem-solving skills & be able to interface with employees in all levels of the organization; must possess good organization, time-management, negotiating & conflict resolution skills; excellent computer skills (including MS Office experience using Word & Excel) required.
• Ability to understand and interpret dimensional drawings.
• Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description.
• Support and contribute to Lean Sigma programs and activities towards delivery of the set target.
• Able to comply with the company’s safety policy at all times.
• Able to comply with the company’s quality policy at all times.

Travel Requirements

5%: Up to 13 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

• Ability to learn, understand, and remember normal tasks.
• Ability to hear, speak, and understand conversation in English.
• Must maintain the ability to work well with others in a variety of situations.
• Must be able to multi-task, work under time constraints, problem solve, and prioritize.
• Read and interpret data, information and documents.
• Work under deadlines with constant interruptions.

Shift

This position is Monday - Friday 7:30 AM - 4:00 PM. This position is split between the Williamsport Plant and an external warehouse in Williamsport.

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening.