Quality Technical Services Specialist

DropUp®; Fort Worth, Arlington, Dallas (TX, TX, TX); On-site; USD 80,000 - 99,600; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

401(k) with company match

Generous paid time off

Flexible work arrangements

Job summary

A respected engineering firm in Fort Worth, Texas, is seeking a Quality Technical Services Specialist. This pivotal role ensures product quality and customer satisfaction through comprehensive technical services. Candidates must have a Bachelor's degree in Engineering and 3+ years of relevant experience. The position includes responsibilities in engineering reviews, quality assurance, and training initiatives. Notable benefits include competitive compensation, performance bonuses, and a commitment to professional growth amidst a collaborative culture.

Qualifications

• Bachelor’s degree in Mechanical, Electrical/Electronic, or related field required.
• 3–7+ years of experience in quality, technical services, or manufacturing support.
• Strong analytical, organizational, and problem-solving skills are essential.

Responsibilities

• Ensure product quality, technical integrity, and customer satisfaction.
• Perform engineering reviews of design documentation for compliance.
• Travel for field service visits to support equipment repair.

Skills

Quality systems understanding

Analytical skills

Customer focus

Communication skills

Education

Bachelor’s degree in Mechanical, Electrical or Manufacturing Engineering

Tools

Microsoft Office

Statistical Process Control (SPC)

Job description

Quality Technical Services Specialist

Our client is a highly respected industry leader known for engineering excellence, quality-driven solutions, and long-standing customer partnerships. Backed by a global parent organization, this company offers the stability and resources of an established enterprise while maintaining the agility, collaboration, and innovative mindset of a growing team.

This is a high-impact role within a company that invests heavily in its people. With continued expansion across products, technology, and markets, the organization offers exceptional long-term growth opportunities, direct exposure to senior leadership, and the ability to influence quality and technical standards on a meaningful scale.

Position Summary

The Quality Technical Services Specialist or Senior Quality Technical Services Specialist plays a critical role in ensuring product quality, technical integrity, and customer satisfaction. This position plans and coordinates technical service and quality activities to ensure products, processes, and documentation meet established internal, customer, and regulatory standards.

You will serve as a trusted technical resource, working cross-functionally with Engineering, Manufacturing, Procurement, and Customers, while supporting field service activities, technical training, and continuous improvement initiatives.

Key Responsibilities

Technical Services

• Perform engineering and technical reviews of design documentation, vendor manuals, and company records to ensure compliance with requirements
• Document findings from technical service activities in alignment with company procedures
• Identify and communicate technical issues, risks, and opportunities for process improvement
• Recommend product or process changes to reduce warranty costs and improve reliability
• Travel for field service visits to support equipment repair and troubleshooting
• Prepare and present technical and program updates to employees and leadership
• Assist in evaluating training needs and supporting budget planning for technical services
• Plan, coordinate, and deliver technical training for internal teams, distributors, and customers
• Develop and contribute to training materials and technical documentation
• Stay current on industry trends, standards, and technical advancements

Quality Assurance & Control

• Partner with Engineering to ensure quality standards are met for new and existing products
• Apply Statistical Process Control (SPC) tools to analyze data and evaluate process performance
• Maintain working knowledge of applicable government and industry quality standards

Problem Solving & Continuous Improvement

• Evaluate technical and quality issues and develop data-driven solutions
• Recommend improvements to processes, procedures, and product design
• Interface with Procurement, Engineering, Manufacturing, Customers, and Vendors to resolve technical or quality concerns
• Support corrective action efforts including CARs, 8D responses, PPAPs, warranty analysis, and customer complaints

Qualifications

Education & Experience

• Bachelor’s degree in Mechanical Engineering, Electrical/Electronic Engineering, Manufacturing Engineering, or a related technical field, or equivalent experience
• 3–7+ years of experience in quality, technical services, or manufacturing support roles
• Experience with customized electronic control systems preferred
• Experience supporting or delivering technical training and customer-facing presentations

Technical & Professional Skills

• Strong understanding of quality systems, document control, PPAP, CAR/8D, SPC, and warranty response processes
• Working knowledge of manufacturing processes, materials, tooling, and production workflows
• Ability to read and interpret engineering drawings, technical documents, and regulatory standards
• Basic to intermediate knowledge of electrical circuits; electrical controls experience is a plus
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to translate technical information for non-technical audiences
• Strong customer focus with professionalism and urgency
• Ability to work independently while collaborating cross-functionally
• Intermediate to advanced proficiency in Microsoft Office, including Word, Excel, and PowerPoint
• Experience using databases and automated systems to support quality and technical operations

Additional Requirements

• Ability to travel up to 50–75% as needed
• Valid driver’s license and ability to operate a motor vehicle
• Flexibility to work beyond standard business hours as projects require

Compensation, Benefits & Growth

• Competitive compensation with performance-based bonuses
• Comprehensive benefits including medical, dental, vision, and life insurance
• 401(k) with company match
• Generous paid time off and flexible work arrangements
• Direct exposure to senior leadership and strategic initiatives
• Clear growth opportunities within a stable, globally backed organization
• Collaborative culture focused on innovation, transparency, and continuous improvement

Why This Role Stands Out

• Backed by a global parent company while maintaining a team-oriented culture
• High-visibility role with real influence on product quality and customer outcomes
• Strong commitment to training, professional development, and internal advancement
• Opportunity to grow into advanced technical, quality leadership, or strategic roles

Dallas, TX $80,000.00-$99,600.00