Quality Systems & Training Specialist

Socket.dev; Santa Barbara (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Direct Relief in Santa Barbara, CA, seeks a Quality Specialist to support the Quality Management System (QMS). You will facilitate training programs, handle discrepancy investigations, and manage document control workflows while ensuring compliance and user-friendly quality processes.

You will work cross-functionally to maintain metrics, drive continuous improvement, and support CAPA activities within an FDA-regulated environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3–5 years of experience in Quality Assurance, Quality Systems, Compliance, Training, or related field.
• Experience with a Quality Management System, including document control and training management.
• Knowledge of Supply Chain, Warehousing, Distribution, and Logistics in an FDA-regulated industry preferred (GDP).
• Understanding of GDP and quality system requirements in a regulated environment.
• Experience coordinating training programs and maintaining training records.

Responsibilities

• Support day-to-day administration and maintenance of the QMS, ensuring records and workflows are current and compliant.
• Assist with implementation, testing, validation, and continuous improvement of automated workflows in MasterControl.
• Provide user support and troubleshooting for QMS processes.
• Generate and analyze quality metrics and dashboards for management reviews and continuous improvement.
• Investigate discrepancies, perform root cause analysis, and facilitate timely resolution of quality issues.
• Support CAPA activities and change management, maintaining related records.

Job description

Direct Relief in Santa Barbara, CA, seeks a Quality Specialist to support the Quality Management System (QMS). You will facilitate training programs, handle discrepancy investigations, and manage document control workflows while ensuring compliance and user-friendly quality processes.

You will work cross-functionally to maintain metrics, drive continuous improvement, and support CAPA activities within an FDA-regulated environment.