Quality Systems Supervisor - Document Control

Lonza Group Ltd.; Houston (TX); On-site; Confidential; Full time

Benefits offered by this job

Performance-related bonus

Medical, dental and vision insurance

401(k) matching plan

Life insurance, short-term and long‑s­

Employee assistance programs

Paid time off (PTO)

Job summary

Lonza Group Ltd. in Pearland, TX is seeking a Quality Systems Supervisor – Document Control to oversee all document control operations and quality system documentation on-site.

You will supervise the Document Control team, serve as the primary contact for site QA Document Control, ensure GMP compliance, support audits, and manage the Electronic Document Management System (Documentum) configuration and user access.

Qualifications

• Experience in document control, quality systems, or GMP-regulated environment.
• GMP experience is required.
• Experience with document management systems (Documentum, Veeva or similar).
• Prior leadership or supervisory experience.

Responsibilities

• Supervise and oversee all document control program responsibilities including issuance of controlled documents, document change control processes, DMS workflows, and record archival.
• Serve as the primary point of contact for site QA Document Control and support cross-functional teams including research, quality, and process development.
• Act as system owner and administrator for the Electronic Document Management System (e.g., Documentum), including system configuration, user setup, and troubleshooting.
• Train employees on document management systems and departmental processes.
• Provide direct supervision of Document Control team members including coaching, performance management, career development, hiring, and onboarding.
• Assess resource needs and support staffing activities including hiring and contractor onboarding.
• Develop and implement process improvements and author/revise procedures as needed.
• Manage off-site record storage, including archival and retrieval through systems such as Iron Mountain.
• Ensure compliance with record retention schedules and document lifecycle requirements.
• Support internal and external audits and regulatory inspections.
• Develop and present metrics to leadership to monitor document control performance and drive continuous improvement.
• Perform QA review and approval of quality system records including change controls, deviations, CAPAs, investigations, and controlled documents.
• Perform other duties as assigned.

Skills

Leadership experience

Strong communication

Multi-tasking / prioritization

Cross-functional collaboration

Business software proficiency

GMP knowledge

Document control processes

Education

Bachelor's degree preferred

Tools

Documentum

Veeva

Job description

Quality Systems Supervisor – Document Control Location: This is an on-site position located in Pearland, TX. Available shift: 8:00 am to 5:00 pm Monday through Friday

The Quality Systems Supervisor – Document Control will oversee all document control operations and quality system documentation activities at the site. This role acts as the primary liaison for document management processes, ensures compliance with GMP requirements, and provides leadership and direction to the Document Control team. The position is responsible for maintaining document management systems, driving process improvements, and supporting audits and inspections while ensuring efficient and compliant handling of quality records.

This is a competitive, salary position. In addition, below you will find a comprehensive summary of the benefits package we offer:

What you will get:

• Performance-related bonus.
• Medical, dental and vision insurance.
• 401(k) matching plan.
• Life insurance, as well as short-term and long-term disability insurance.
• Employee assistance programs.
• Paid time off (PTO).

What you will do:

• Supervise and oversee all document control program responsibilities including issuance of controlled documents, document change control processes, DMS workflows, and record archival.
• Serve as the primary point of contact for site QA Document Control and support cross-functional teams including research, quality, and process development.
• Act as system owner and administrator for the Electronic Document Management System (e.g., Documentum), including system configuration, user setup, and troubleshooting.
• Train employees on document management systems and departmental processes.
• Provide direct supervision of Document Control team members including coaching, performance management, career development, hiring, and onboarding.
• Assess resource needs and support staffing activities including hiring and contractor onboarding.
• Develop and implement process improvements and author/revise procedures as needed.
• Manage off-site record storage, including archival and retrieval through systems such as Iron Mountain.
• Ensure compliance with record retention schedules and document lifecycle requirements.
• Support internal and external audits and regulatory inspections.
• Develop and present metrics to leadership to monitor document control performance and drive continuous improvement.
• Perform QA review and approval of quality system records including change controls, deviations, CAPAs, investigations, and controlled documents.
• Perform other duties as assigned.

What we are looking for:

• Experience from 3 to 5 years in document control, quality systems, or a related GMP-regulated environment.
• GMP experience is required.
• Bachelor’s degree preferred but not required.
• Experience with document management systems (e.g., Documentum, Veeva, or similar platforms) preferred.
• Prior leadership experience (lead role or supervisory experience) preferred.
• Strong understanding of document control processes and quality systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills and ability to collaborate across departments.
• Demonstrated ability to lead teams, resolve issues, and drive process improvements.
• Proficiency in standard business software including spreadsheets, databases, and document systems.

About Lonza:

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of. Innovation thrives when people from all backgrounds bring their unique perspectives to the table.

At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.

If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.