Quality Systems Representative

Eastman; Springfield (MA); On-site; USD 88,000 - 121,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid holidays

Career development

Mentorship programs

Job summary

Eastman is seeking a Quality professional to lead site-wide quality initiatives in a manufacturing environment in the United States. The role focuses on maintaining ISO/IATF quality systems, conducting audits, and driving CAPA actions to ensure customer satisfaction and compliance.

The ideal candidate will have a Bachelor’s degree in a scientific field, 3+ years in quality or manufacturing, and experience with ISO 9001 and Six Sigma/LEAN initiatives.

Qualifications

• Bachelor’s degree in Engineering, Chemistry or Science required.
• At least 3 years’ experience in quality, lab or manufacturing setting required.
• Experience working within ISO 9001 environment required.
• IATF 16949 experience preferred.
• Experience in Quality Assurance, Quality Systems, Manufacturing Quality, or Continuous Improvement
• Experience with CAPA systems, audits, root cause analysis, and quality systems preferred.
• Strong analytical and data interpretation skills.
• High degree of initiative and ability to plan, prioritize, and work with minimal supervision in a hands-on environment.
• Ability to manage multiple priorities while meeting deadlines.
• Excellent technical/process/innovation and analytical/statistical/troubleshooting skills.
• Excellent written, verbal and presentation communication skills.
• Ability to lead investigations and facilitate cross-functional teams
• Ability to contribute effectively as an individual and within a team building a strong teamwork
• Demonstrates excellent behaviors in adaptability, organization, prioritization, detail orientation, multi-tasking, and bias for action
• Solid analytical method development skills with prior laboratory experience preferred
• Six Sigma/Lean/Operational Excellence/Continuous Improvement experience is preferred
• CQA or CQE preferred
• Proficiency with Microsoft Office applications
• Labware and SAP experience preferred

Responsibilities

• Strong commitment to “Zero Incident Mindset” principles throughout the Quality Organization
• Partner with various cross-functional departments to address customer and market trends and/or complaints, and to improve customer satisfaction and quality awareness. This includes leading investigations of customer complaints and feedback cases, facilitating root cause analyses, coordinating containment activities, and managing the corrective and preventative action process. This also includes supporting customer quality requirements such as PPAPs, DTLD compliance activities, hosting customer audits and supporting supplier performance reviews.
• Identify root causes of internal and external opportunities. Effectively utilize operational excellence and statistical tools where applicable to implement and ensure that corrective actions from such investigations are effective. This includes tracking actions, facilitating follow-up activities, verifying effectiveness, and maintaining compliance records.
• Ensure compliance with ISO/IATF Quality Systems including planning and conducting internal quality, product and process audits followed by identifying trends and working on improvement actions. This includes leading monthly manufacutirng layered process audits, tracking action items, and partnering with operations and maintenance teams on improvements items.
• Responsible for site-wide quality, operational excellence and continuous improvements initiatives, including maintaining and improving Quality Management System (QMS) documentation, procedures, FMEAs, Control Plans, workflows, and approval records.
• Utilize effective collaboration and relationship building skills to support trusting, highly motivated and cohesive team environment including effective reinforcement of team members.
• Develop, implement, and maintain practices and policies that assure raw materials, in-process and finished materials meet quality specifications and customer expectations.
• Provide analytical support to Manufacturing and to other functions as needed. This includes where necessary developing, implementing, and assisting in training of new or improved test methods.
• Provide QC Lab on-call and backup coverage
• Contribute to best practice efforts across all sheet and resin QC and plants by proactively partnering with Worldwide AMI Quality
• Drive continuous improvement and quality system automation initiatives that enhance efficiency, data visibility and process effectiveness

Skills

Quality Assurance

Root Cause Analysis

Data Interpretation

Initiative & Planning

Communication Skills

Education

Bachelor’s degree in Engineering, Chemistry or Science

Tools

SAP

Labware

Microsoft Office

Job description

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Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com .

Responsibilities

• Strong commitment to “Zero Incident Mindset” principles throughout the Quality Organization
• Partner with various cross-functional departments to address customer and market trends and/or complaints, and to improve customer satisfaction and quality awareness. This includes leading investigations of customer complaints and feedback cases, facilitating root cause analyses, coordinating containment activities, and managing the corrective and preventative action process. This also includes supporting customer quality requirements such as PPAPs, DTLD compliance activities, hosting customer audits and supporting supplier performance reviews.
• Identify root causes of internal and external opportunities. Effectively utilize operational excellence and statistical tools where applicable to implement and ensure that corrective actions from such investigations are effective. This includes tracking actions, facilitating follow-up activities, verifying effectiveness, and maintaining compliance records.
• Ensure compliance with ISO/IATF Quality Systems including planning and conducting internal quality, product and process audits followed by identifying trends and working on improvement actions. This includes leading monthly manufacutirng layered process audits, tracking action items, and partnering with operations and maintenance teams on improvements items.
• Responsible for site-wide quality, operational excellence and continuous improvements initiatives, including maintaining and improving Quality Management System (QMS) documentation, procedures, FMEAs, Control Plans, workflows, and approval records.
• Utilize effective collaboration and relationship building skills to support trusting, highly motivated and cohesive team environment including effective reinforcement of team members.
• Develop, implement, and maintain practices and policies that assure raw materials, in-process and finished materials meet quality specifications and customer expectations.
• Provide analytical support to Manufacturing and to other functions as needed. This includes where necessary developing, implementing, and assisting in training of new or improved test methods.
• Provide QC Lab on-call and backup coverage
• Contribute to best practice efforts across all sheet and resin QC and plants by proactively partnering with Worldwide AMI Quality
• Drive continuous improvement and quality system automation initiatives that enhance efficiency, data visibility and process effectiveness

Qualifications

• Bachelor’s degree in Engineering, Chemistry or Science required
• At least 3 years’ experience in quality, lab or manufacturing setting required
• Experience working within ISO 9001 environment required
• IATF 16949 experience preferred
• Experience in Quality Assurance, Quality Systems, Manufacturing Quality, or Continuous Improvement
• Experience with CAPA systems, audits, root cause analysis, and quality systems preferred
• Strong analytical and data interpretation skills
• High degree of initiative and ability to plan, prioritize, and work with minimal supervision in a hands-on environment.
• Ability to manage multiple priorities while meeting deadlines
• Excellent technical/process/innovation and analytical/statistical/troubleshooting skills
• Excellent written, verbal and presentation communication skills
• Ability to lead investigations and facilitate cross-functional teams
• Ability to contribute effectively as an individual and within a team building a strong teamwork
• Demonstrates excellent behaviors in adaptability, organization, prioritization, detail orientation, multi-tasking, and bias for action
• Solid analytical method development skills with prior laboratory experience preferred
• Six Sigma/Lean/Operational Excellence/Continuous Improvement experience is preferred
• CQA or CQE preferred
• Proficiency with Microsoft Office applications
• Labware and SAP experience preferred

Note

Eastman will not accept applicants for this offered position who require visa sponsorship,including those whose status is F-1 visa OPT who subsequently would require ongoing visa sponsorship.

The base salary range for this position is $88,000 - $121,000.

At Eastman, we are committed to transparency and integrity in our compensation practices. Eastman includes salary ranges in some job postings to provide clear compensation information and to be compliant with state laws that require disclosure. Not all postings display ranges due to factors like location, market conditions, or position specifics. Compensation is based on qualifications and experience. Candidates are encouraged to discuss their salary questions during the interview process.

Compensation & Incentives

• Base pay plus performance-based incentive opportunities that let you share in our success.

Health & Wellness

• Comprehensive medical, prescription-drug, and dental coverage—paired with a Health Savings Account option to help you save tax-free dollars for care today or in the future.
• A robust menu of voluntary benefits—including vision, optional life, critical-illness protection, and more—so you can tailor coverage to fit your life.
• Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.

Retirement & Financial Strategies

• 401(k) with a company match—plus an additional annual retirement contribution from Eastman to accelerate your long-term savings.

Time Away

• Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life’s moments.

Growth & Development

• Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.

At Eastman, we invest in the whole you—so you can bring your best self to work every day and build a future you’re proud of.

Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.

Eastman is committed to creating a powerfully engaged workplace, where everyone can contribute to their fullest potential each day.