Quality Systems / Quality Assurance (Baltimore) Manager

Lallemand Inc.; Baltimore (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Lallemand Inc. in Baltimore seeks a Quality Systems / Quality Assurance Manager to oversee the documentation and platforms that support the Business Management System and QA functions.

You will maintain, update and classify written programs, manage document control on Safety Chain and Teams, train staff, support internal audits, BMR, content display coordination, and translations to French or English as needed, ensuring compliance with standards.

Qualifications

• Experience maintaining and organizing documentation for BMS and QA across sites.
• Proficiency with Safety Chain and Teams platforms.
• Ability to translate procedures to French and/or English.

Responsibilities

• Develop, maintain, and organize BMS documentation for Baltimore production sites.
• Administer document control, update procedures, forms on Safety Chain/Teams.
• Train team on Safety Chain and act as BU super admin.
• Support BMR process with dashboards and minutes.
• Coordinate cloud-based TV content display system and ensure content is broadcasted.
• Conduct internal audits and train others on audit process.
• Translate procedures to French and English as needed.
• Support site quality managers during external audits.
• Back-up for Baltimore Laboratory Supervisor.

Skills

Quality Systems

Document control

Audit

BMS

Safety Chain

Teams

Tools

Safety Chain

Teams

Job description

Purpose:

The Quality Systems / Quality Assurance (Baltimore) Manager oversees all documentation and platforms related to the Business Management System and Quality Assurance functions at Baltimore. They are responsible for maintaining, updating and classifying written programs and supporting platforms that promote and ensure adherence to internal and external standards, food safety and compliance requirements.

Essential Functions:

• Works collaboratively with the Director of Quality Systems and Continuous Improvement and VP of Quality to develop, maintain, improve and organize the documentation related to the Business Management System (BMS) for the production sites, distribution centers (DC) and site (Baltimore) to ensure the organization’s compliance with standards, industry, customer, and regulatory requirements.
• Manages document control and updates the Baltimore, BMS/DC procedures, instructions, and forms on the Safety Chain (or Teams) platform (for NAB-Level) and communicate changes to team.
• Manages the update critical documentation in the company’s backup environment.
• Is a Business Unit (BU) super admin for Safety Chain online documentation platform and provide training on Safety Chain to the team.
• Contributes to the Business Management Review (BMR) process (BMR dashboards, BMR minutes and presentations as well as being the slide master during BMRs).
• Coordinates cloud-based TV content display system (create and manage content, set a calendar, etc.) ensuring that company‑specific content is consistently and efficiently broadcasted.
• Conducts complete and detailed internal audits for Baltimore and the business unit (sites, distribution centers, external suppliers, etc.) based on objective evidence, such as the review of documentation/records, process observation and personnel interviews, and train others on the internal audit process.
• Coordinates the translation of procedures and other technical documents to French and/or English as needed.
• Provides support to Site Quality Managers and to Distribution Center Branch Managers during external audits, as needed, as well as for the implementation or maintenance of documentation related to various external certifications.
• Is back‑up for the Laboratory Supervisor at Baltimore
• Provides general support to the quality team and performs other related duties as assigned.